Summary
Overview
Work History
Education
Skills
Timeline
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Angel Wall

Scarborough,ON

Summary

Hardworking cleaning professional well-versed in routine and deep cleaning procedures for diverse needs. Consistently manages numerous office building floors independently with no supervision and relative ease.

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Overview

19
19
years of professional experience

Work History

Cleaner

Dexterra
04.2018 - 06.2021
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Increased customer satisfaction by maintaining 60 restroom cubicles and public spaces in timely manner.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Maintained cleanliness of elevators by washing down and properly sanitizing walls, floors.
  • Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in timely and satisfactory manner.
  • Maintained well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials

Office Cleaner

Sparkle Clean Cleaning Service
03.2015 - 06.2021
  • Tidied lobby and reception areas to create professional and welcoming first impression for visitors.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Maintained lobby, kitchen, child-care areas along with 20 offices within four hour time-frame.
  • Worked flexible hours across night, weekend, and holiday shifts.

Quality Control Laboratory Technician

Green Giant
03.2010 - 12.2012
  • Contributed to reduction in product defects through rigorous quality control testing and analysis.
  • Assessed products or services to evaluate conformance with quality standards.
  • Performed tests and inspections to conform to established standards.
  • Developed and maintained courteous and effective working relationships.
  • Worked 7 day week, over 3.5 month period, either days or nights and overnights during busiest season, and then 45 hour week in regular season.

Inbound Customer Service Representative

Sprint USA
07.2007 - 10.2009
  • Resolved complaints to satisfy customers and encourage future transactions.
  • Managed average of 80 incoming calls from U.S. clients for Sprint.
  • Investigated and resolved accounting, service and delivery concerns.
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Food Counter Attendant

Taco Bell Restaurant
03.2004 - 09.2007
  • Delivered exceptional guest experiences through attentive service and quick response to concerns
  • Monitored food supplies and notified management to restock limited inventories.
  • Engaged in suggestive selling and other sales techniques.
  • Processed payments for orders and provided customers with change.
  • Enhanced customer satisfaction by providing efficient and friendly service at food counter.
  • Worked 6 night shift on every position in only Taco Bell in Waterloo near university and college.

Greenhouse Worker

Fernlea Flowers
02.2002 - 03.2004
  • Transported and loaded harvested items into delivery trucks.
  • Regulated watering and fertilizing to avoid waste while nurturing plants.
  • Skilled at working independently and collaboratively in team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked with tropical Vinca Vines and poinsettias 7 days weekly in hot, humid environment,
  • Prepared plants for shipping by repotting, trimming leaves and petals, and watering.

Education

Some College (No Degree) - Ontario Academic Certificate

Honorable W.C. Kennedy Collegiate
Windsor, ON

Skills

  • New Employee Training
  • Restroom Sanitation
  • Productivity and Time Management
  • Adaptable and Flexible
  • Efficient Cleaning Techniques
  • Communication and Interpersonal Skills

Timeline

Cleaner

Dexterra
04.2018 - 06.2021

Office Cleaner

Sparkle Clean Cleaning Service
03.2015 - 06.2021

Quality Control Laboratory Technician

Green Giant
03.2010 - 12.2012

Inbound Customer Service Representative

Sprint USA
07.2007 - 10.2009

Food Counter Attendant

Taco Bell Restaurant
03.2004 - 09.2007

Greenhouse Worker

Fernlea Flowers
02.2002 - 03.2004

Some College (No Degree) - Ontario Academic Certificate

Honorable W.C. Kennedy Collegiate

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Angel Wall