Angel Villarreal
San Bernardino
Summary
Dynamic Shift Supervisor with proven expertise at Wendy's Restaurant, excelling in employee training and inventory management. Enhanced sales performance through effective upselling techniques and streamlined operations, fostering a customer-oriented environment. Committed to workplace safety and staff development, ensuring compliance with quality standards and promoting team efficiency.
As management professional, highly skilled in overseeing daily operations and ensuring seamless shift transitions. Possesses strong focus on team collaboration and achieving results, reliably adapting to changing needs. Key strengths include conflict resolution and staff training, valued for reliability and flexibility.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Wendys Restaurant
04.2023 - Current
- Supervised daily operations, ensuring adherence to safety and quality standards.
- Coordinated team schedules to optimize workflow and improve efficiency.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Conducted routine inspections to check quality and compliance with established specifications.
- Implemented training programs for new hires, ensuring seamless integration into the team and faster productivity contributions.
- Increased sales performance through effective upselling techniques and staff training initiatives.
- Conducted regular performance evaluations, providing constructive feedback to help employees grow professionally.
- Coordinated with vendors regarding product deliveries, guaranteeing adequate supplies available for uninterrupted service provision.
- Kept accurate and detailed records of personnel progress and productivity.
- Coordinated merchandising, promoted new products and increased brand awareness.
Shift Leader
Tacobell
09.2019 - 08.2023
- Learned safety protocols and operational procedures to ensure a safe work environment.
- Assisted in training new team members on daily tasks and company standards.
- Supported management in maintaining inventory levels and stock organization.
- Communicated effectively with team members to enhance workflow efficiency.
- Monitored product quality and ensured compliance with company guidelines.
- Maintained cleanliness and organization of work areas to promote productivity.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
High School Diploma - Bussiness
Compton High School
Compton, CA06-2017
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Customer-oriented
- Safety awareness
- Schedule management
- Policy enforcement
- Inventory management
Certification
Serv Safe Certificate
Food Handlers Card
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Shift Supervisor
Wendys Restaurant
04.2023 - Current
Shift Leader
Tacobell
09.2019 - 08.2023
High School Diploma - Bussiness
Compton High School
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