ANGEL UWIMBABAZI
Toronto,Canada
Summary
Dynamic professional with a diverse skill set in project management, problem-solving, and collaboration. Known for innovative perspectives and a steadfast commitment to quality and success. Recognized for adaptability and a proactive approach that consistently delivers effective solutions in fast-paced environments. Eager to leverage strengths to drive impactful results and foster team success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Office Assistant
Capcrete
07.2025 - 12.2025
- Oversaw the inventory of office supplies, ensuring they are restocked promptly and organized efficiently.
- Managed the scheduling of meetings, enhancing resource allocation and participant availability.
- Aided in the preparation of documents, ensuring precision and compliance with company standards.
- Handled travel arrangements, optimizing itineraries to meet business goals while reducing costs.
- Supervised both personal and professional calendars, coordinating appointments for upcoming events.
- Fostered a positive workplace atmosphere through a professional attitude and effective interpersonal skills.
- Assisted the executive in reaching objectives by proactively identifying needs and addressing issues swiftly.
- Offered research support on various projects, facilitating informed decision-making based on reliable data.
- Recorded notes and dictation during meetings.
Claims Adjuster
Canadian Automobile Association (CAA)
09.2022 - 12.2025
- Evaluated and resolved auto, property, and travel claims by analyzing policy terms, determining eligibility for coverage, and establishing liability and settlement amounts.
• Conducted interviews with claimants and collected supporting documents from policyholders, witnesses, and third parties to ensure claims were resolved accurately and promptly.
• Evaluated damages through photographic evidence, technical inspections, and repair estimates; collaborated with vendors and service providers to confirm repair costs and scope.
• Negotiated settlements within authorized limits, ensuring compliance with internal claims handling procedures and regulatory standards.
• Provided customer-centric service by clearly explaining claim decisions, outlining next steps, and detailing resolution timelines to improve the customer experience.
• Maintained comprehensive, audit-ready claim files and activity logs in proprietary claims management systems (CMS), ensuring the accuracy of documentation.
• Worked collaboratively with underwriting, legal, and risk teams on complex or escalated claims, aiding in risk mitigation and claims strategy development.
• Recognized opportunities for process enhancements and shared best practices to foster continuous improvement within the claims team.
Sales Lead
ALDO Store
06.2022 - 09.2022
- Negotiated settlements and managed complex claims through strong communication, objection handling, and trust-building - key competencies in sales leadership.
- Led end-to-end claims lifecycle management, ensuring efficiency, compliance, and exceptional customer satisfaction through clear expectations and timely follow-up.
- Analyzed claim details and customer profiles to recommend resolution strategies, similar to lead qualification and conversion optimization in sales.
- Coordinated with cross-functional teams (legal, underwriting, risk) to resolve complex cases - demonstrating collaboration and cross-department alignment common in sales environments.
- Maintained detailed records in CRM-style platforms (claims systems)
Education
High School Diploma -
01.2018
Skills
- Customer Service Excellence
- Negotiation & Settlement
- File Documentation
- Problem solving
- Recordkeeping
- Stakeholder Collaboration
- Process Improvement
- Property Claims Adjusting
- Lifestyle Product Claims
- Policy Review & Coverage Analysis
Certification
- CIP - Chartered Insurance Professional
- CRM - Canadian Risk Management
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Office Assistant - Capcrete
07.2025 - 12.2025
Claims Adjuster - Canadian Automobile Association (CAA)
09.2022 - 12.2025
Sales Lead - ALDO Store
06.2022 - 09.2022
Green Hill Academy - High School Diploma,