Angel Turbay
Santa Ana
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
8
8
years of professional experience
Work History
Server/Expo
Parakeet Cafe
03.2025 - Current
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
Senior Audio Sales
Guitar Center
10.2022 - 01.2025
- Offered strong customer service and luxury sales expertise
- Grossed over 1.25 million and lead team in sales in 2024
- Lead team in Guitar Center Credit Card acquisitions
- Built strong relationships with artists and venue owners
- Detailed ideal audio setups/routing for gigs, stages, venues, festivals, and home setups
- Experience troubleshooting/diagnosing various live sound/audio visual/ issues
- Experience recording/editing/mixing/tracking audio, setup of audio visual, live sound mixing
- Supported merchandising team with vendor planning and visual merchandising
- Trained and supervised new employees
- Educated team on various products, sales techniques and customer retention management
- Assisted in scheduling of lessons program and cold calling prospective customers
- Assisted with operational duties including but not limited to: rentals, stock, breakdown, maintenance, and repair
- Worked within state pawnshop guidelines for all used items bought in
Lead Sales Associate
The North Face
03.2020 - 08.2022
- Built strong rapport with clients by providing quality customer service and problem solving
- Increased sales through upsells and cross-selling of additional products and services
- Accurately tracked customer orders, identified, and resolved any issues during order fulfillment
- Operational duties extending to but not limited to stock, delivery, order tracking, maintenance
- Established personal connections with customers, exceeding customer service expectations
- Assisted in the training of new employees
Swim Instructor
Waterworks Aquatics
08.2017 - 06.2021
- Engaged students by providing an interactive and insatiable learning environment through demonstrations and games
- Maintained consistently full schedule and placed a heightened focus on customer retention
- Guided students through the program teaching all four swim styles, diving, and water safety techniques
- Assisted with teaching infant students as well as Parent and Me courses
- Assisted with disabled and handicapped persons
Education
Music Business -
Orange Coast College
Costa Mesa, Ca08.2025
Skills
- Customer service
- Computer literacy
- Project Management
- Time management
- Marketing
- Sales Experience
- Management Experience
- Data Entry
- Communication skills
- Leadership
- Microsoft excel
- Microsoft word
- Bilingual
- Audio Editing
- Social Media Marketing
- Salesforce
- Team member support
- Daily specials memorization
- Food sales and promotion
- Relationship management
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Server/Expo
Parakeet Cafe
03.2025 - Current
Senior Audio Sales
Guitar Center
10.2022 - 01.2025
Lead Sales Associate
The North Face
03.2020 - 08.2022
Swim Instructor
Waterworks Aquatics
08.2017 - 06.2021
Music Business -
Orange Coast College
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