Angel Tran
Niagara Falls,Canada
Summary
Forward-thinking Executive Assistant accomplished in aiding company leaders with key functions. Gifted at managing busy schedules, organizing projects and providing stellar administrative support to executive team. Analyzes, prioritizes and completes tasks with professionalism and sound judgment.
Overview
14
14
years of professional experience
Work History
Executive Assistant/Academic Portfolio Coordinator
Sheridan College at CCTT
Fort Erie
02.2024 - 10.2024
- Maintained confidential records and files related to executive operations.
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
- Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
- Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
- Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
- Developed effective filing systems for easy retrieval of information when needed.
- Monitored incoming emails and responded accordingly in a timely manner.
- Performed data entry tasks into various software programs including MS Excel spreadsheets.
- Assisted in developing policies and procedures pertaining to office administration matters.
- Acted as a liaison between the executives and internal and external stakeholders to facilitate communication flow.
Owner/Operater
High End Cannabis Co.
Niagara Falls, Canada
05.2021 - 01.2023
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Developed business plan and budget to maximize profitability.
- Analyzed market trends and customer feedback to identify opportunities for growth.
- Created marketing strategies to drive revenue and increase brand visibility.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
- Implemented cost-saving measures across departments while maintaining quality standards.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Negotiated contracts with clients for products or services rendered by the company.
- Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
Volunteer
Niagara Falls Anti-Racism Community
Niagara Falls, Canada
01.2020 - 01.2023
- Developed new ideas to increase volunteer recruitment and retention rates.
- Collaborated with other volunteers to create a positive work environment.
- Offered support and assistance to community members.
Owner/ Operator
Salon Majate
Niagara Falls, Canada
01.2011 - 12.2021
- Developed business plan and budget to maximize profitability.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Created marketing strategies to drive revenue and increase brand visibility.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
- Implemented cost-saving measures across departments while maintaining quality standards.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Negotiated contracts with clients for products or services rendered by the company.
- Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Evaluated employee performance metrics against established benchmarks in order to determine areas of improvement.
- Established pricing models that balanced competitiveness with profitability goals.
- Provided leadership support for team members through coaching and mentorship programs.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
IMP Technician
Aleafia Health
Grimsby, Canada
06.2021 - 12.2021
- Conducted thorough inspections of buildings and facilities to identify potential pest problems.
- Performed detailed record keeping, including data collection and analysis of inspection results.
- Applied appropriate insecticides, baits, traps, and other forms of pest control in accordance with company policies and procedures.
- Identified areas in need of structural repair or improvement that may lead to a decrease in pest infestation levels.
Education
Commercial Cannabis Production Diploma -
Niagara College
Niagara-on-the-Lake, OntarioCosmetology Diploma -
Professional Academy of Hair Design
Niagara, OntarioQuality Engineering Technician Diploma -
Niagara College
Welland, OntarioSkills
- Proven capacity to handle diverse customer needs with professionalism and empathy
- Work with integrity and professionalism, capable of quickly establishing rapport with all stakeholders
- Exceptional communication, problem-solving, and conflict resolution skills within a team environment
- Excellent computer skills, with the ability to navigate a variety of computer programs and productivity tools
- An accurate and accountable worker who consistently delivers timely, high-level outcomes
- Willingness to take on additional tasks and responsibilities, and adept at learning new skills quickly
- Proficient in Excel, Outlook, and Microsoft
Customer Service Experience
- Upheld welcoming presence when working with customers ensured questions are answered and responses were understood
- Created a positive experience for customers, often leading to return clientele
- Met and exceeded sales targets through a proactive approach and understanding customer needs
- Provided in depth product advice encouraging informed purchase decisions
- Worked well under pressure in various situations; interacted with the public ensured positive company image
- Worked with Academic Leadership reviewing and providing solutions for next steps for Academic Appeals and Academic Integrity
Administration Experience
- Scheduled appointments, prepared bills and received payment for services
- Maintained concise, clear, and confidential files on following all privacy of information protocols
- Typed, proofread, and edited business letters, general correspondence and invoices
- Operated office equipment, such as multi-line switchboard, photocopiers, printers, and internet
- Followed up on phone and email messages, inquiries, referrals, and call backs in a timely manner
- Maintained inventory of office supplies and inventory; purchased new items to replenish stock
- Managed bi-weekly payroll submission for staff on a bi-weekly basis
- Recorded and published minutes of business meetings and faculty meetings
- Worked on project team to develop academic maps for upcoming semester
- Worked closely with finance department to develop budgets for program needs
- Responsible for procurement and logistics of consumable and capital purchases for all program departments
- Instructed several College business courses, Workplace Preparation Office/Industrial and Advanced Spreadsheets
- Worked with instructor scheduling and assigned curriculum development
- Responsible for hiring, terminating and contract negotiations for instructors
References
References available upon request.
Timeline
Executive Assistant/Academic Portfolio Coordinator
Sheridan College at CCTT
02.2024 - 10.2024
IMP Technician
Aleafia Health
06.2021 - 12.2021
Owner/Operater
High End Cannabis Co.
05.2021 - 01.2023
Volunteer
Niagara Falls Anti-Racism Community
01.2020 - 01.2023
Owner/ Operator
Salon Majate
01.2011 - 12.2021
Commercial Cannabis Production Diploma -
Niagara College
Cosmetology Diploma -
Professional Academy of Hair Design
Quality Engineering Technician Diploma -
Niagara College
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