Angel Terrault
St. Albert,AB
Summary
Dynamic professional with a proven track record in enhancing workplace efficiency and customer satisfaction, notably at Dynacare Kasper Medical Laboratories. Excelled in roles requiring exceptional attention to detail and teamwork, significantly improving lab productivity. Skilled in customer service and merchandise stocking, adept at fostering positive experiences and streamlining operations.
Overview
33
33
years of professional experience
Work History
Grocery Clerk
Walmart
11.2021 - 12.2024
- Stocked shelves and organized merchandise displays for easy retrieval.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Pleasantly greeted customers and provided prompt and courteous service.
Cleaner
Cleaning Command
10.2020 - 10.2021
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
Medical Laboratory Assistant II
Dynacare Kasper Medical Laboratories
09.2002 - 01.2003
- Assisted in the training of new laboratory assistants, providing guidance on best practices and procedures.
- Maintained a clean, safe work environment by following strict laboratory protocols and guidelines.
- Promoted patient confidentiality by adhering to HIPAA regulations during all phases of specimen handling and reporting processes.
- Demonstrated excellent problem-solving skills when troubleshooting issues related to sample preparation or equipment malfunctions.
- Increased lab productivity by effectively prioritizing tasks and completing them within designated timeframes.
- Collaborated with fellow lab assistants to develop more efficient strategies for task completion, increasing overall productivity levels.
- Expedited critical test results by prioritizing samples based on urgency, significantly reducing turnaround times for emergency cases.
- Enhanced laboratory efficiency by streamlining specimen processing and organizing daily workflows.
- Improved patient care with accurate and timely test results through meticulous attention to detail in sample handling.
- Utilized various medical laboratory equipment to conduct tests and analyses.
- Prepared laboratory samples for analysis and performed data entry for accurate reporting.
- Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
- Maintained safe work environment free of unnecessary hazards to protect staff and testing results.
- Conducted wide range of laboratory tests and recorded results.
Stay at Home Mom
Myself
01.1995 - 08.2002
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Office Manager
WaterBlast Manufacturing-Hotsy Cleaning Systems
10.1991 - 01.1995
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
Education
Associate of Science - Anatomy And Physiology Medical Terminology
Grant MacEwan College
Edmonton, AB12-2001
Skills
- Customer service
- Attention to detail
- Teamwork and collaboration
- Excellent communication
- Customer service-focused
- Workplace safety
- Assisting customers
- Customer Service-oriented
- Merchandise stocking
- Shelf organizing
- Maintaining displays
- Product recommendations
Accomplishments
- Established long-term relationships with a large base of customers through effective listening, open-ended questioning and positive response to inquiries.
- Assisted customers by locating requested items quickly, which reduced the number of calls on the customer service desk by 100%.
- Designed eye-catching product displays, helping to increase merchandise visibility to the customer.
Languages
English
Full Professional
Interests
- Growing herbs, vegetables, or fruits in home gardens
- Learning new cooking techniques and expanding my culinary skills
- I like trying new recipes and food trends
- Enjoy experimenting with different ingredients and flavors in the kitchen
- Horseback Riding
- Gardening
- Participate in walking and eliptical, as recreational activities to maintain physical fitness
- Enjoy hobbies that combine physical activity with outdoor exploration
- Camping
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- I have a passion for photography and editing photos
- Music
- Crafting and DIY Projects
Timeline
Grocery Clerk
Walmart
11.2021 - 12.2024
Cleaner
Cleaning Command
10.2020 - 10.2021
Medical Laboratory Assistant II
Dynacare Kasper Medical Laboratories
09.2002 - 01.2003
Stay at Home Mom
Myself
01.1995 - 08.2002
Office Manager
WaterBlast Manufacturing-Hotsy Cleaning Systems
10.1991 - 01.1995
Associate of Science - Anatomy And Physiology Medical Terminology
Grant MacEwan College
Similar Profiles
Riana McGlinnRiana McGlinn
Certified Pharmacy Technician at WalmartCertified Pharmacy Technician at Walmart
Dhruvi PatelDhruvi Patel
Self Checkout Cashier at WalmartSelf Checkout Cashier at Walmart
Kaitlyn WilliamsKaitlyn Williams
Online Personal Shopper at WalmartOnline Personal Shopper at Walmart
Abdullah Al-MusawiAbdullah Al-Musawi
Pharmacy Assistant at WalmartPharmacy Assistant at Walmart
Sean WebbSean Webb
Motorhand at Precision DrillingMotorhand at Precision Drilling