Angel Shields
Richmond,BC
Summary
Resourceful professional skilled in customer engagement and operational efficiency. Experience in restaurant service and volunteer work, enhancing communication and organizational abilities while supporting diverse populations. Committed to maintaining high standards and fostering a collaborative atmosphere to drive success.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Hostess
Mount Pleasant Vintage
Vancouver, British Columbia
05.2026 - Current
- Welcoming guests with a friendly smile, promptly seating them upon arrival to enhance their dining experience.
- Managed reservations and maintained waitlist, ensuring efficient seating for dining guests.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Set up and cleaned dining areas before and after service to maintain a welcoming environment.
- Trained new staff on hostess duties and restaurant procedures.
Child Life Volunteer
BC Childrens Hospital
Vancouver, British Columbia
05.2026 - Current
- Facilitated therapeutic play and age-appropriate activities to enhance children's and families' hospital experiences.
- Conducted room-to-room visits to assess patient needs and provide tailored recreational activities and emotional support.
- Supported creation of a welcoming environment that fostered children's comfort and engagement during hospital stays.
- Maintained a clean and safe playroom by sanitizing toys and organizing supplies.
- Maintained strict patient confidentiality during interactions with patients and families. and demonstrate professionalism when interacting with patients, families, and healthcare staff.
Server
Jay Nok Modern Thai
Vancouver, British Columbia
08.2025 - 06.2026
- Provided exceptional service to a high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Collaborated with kitchen staff to streamline order fulfillment, enhancing dining experience.
- Maintained cleanliness and organization of the dining area, contributing to positive customer impressions.
- Trained new servers on restaurant policies and service standards to ensure consistent service quality.
- Performed opening and closing duties such as setting up the dining area, and restocking supplies.
Navigation and Wayfinding
BC Children's Hospital
Vancouver, British Columbia
01.2024 - 05.2026
- Guided patients, families, and visitors throughout the hospital, providing clear directions, reassurance, and helpful information about the hospital’s facilities and history.
- Selected for the role through a competitive interview process, demonstrating strong communication, interpersonal, and organizational skills.
- Mentored and supported new volunteers by helping them become familiar with their responsibilities and the hospital environment.
- Delivered "Best Wishes" messages from loved ones to patients, helping brighten their hospital experience and promote emotional well-being.
- Completed 118 volunteer hours, dedicating 4–8 shifts per month
Education
Bachelor's - Microbiology and Immunology
University of British Columbia
Vancouver, BC09-2026
High School -
Magee Secondary School
Vancouver, BC06-2025
Skills
- Restaurant experience
- Reservation management
- Customer service
- Organizational management
- Time management
- Verbal communication
- Clear communication
- Team collaboration
- Strong interpersonal skills
- Adaptability
- Flexible
- Professional demeanor
Certification
- Serving It Right
2026-01 to 2031-01
Timeline
Hostess
Mount Pleasant Vintage
05.2026 - Current
Child Life Volunteer
BC Childrens Hospital
05.2026 - Current
Server
Jay Nok Modern Thai
08.2025 - 06.2026
Navigation and Wayfinding
BC Children's Hospital
01.2024 - 05.2026
Bachelor's - Microbiology and Immunology
University of British Columbia
High School -
Magee Secondary School