Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Angel Roberts

Toronto,ON

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Restaurant Hostess/Food Expeditor

Lone Star
08.2023 - Current
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Demonstrated strong knowledge of menu items, regularly assisting servers with questions regarding ingredients or allergens when needed.
  • Assisted preparation of food plates, overseeing quality and appearance.
  • Trained new expeditors and food runners according to company policies and standards.

Assistant Manager

Laura Secord
07.2020 - 05.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Sales Associate

Urban Planet
10.2019 - 04.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Certificate - Personal Support Worker

CDI College
01.2022

High School Diploma -

Emery Collegiate Institute
North York, ON
06.2020

Skills

  • Customer Service
  • Strong multitasking
  • Money Handling
  • Staff Training and Development
  • Operations Management
  • Complex Problem-Solving
  • Scheduling
  • Safe Food Handling
  • Active Learning

Certification

Youth Now On Track

Recognition Award - Oct 2018


CPR Training/ AED - Sept 2021

Timeline

Restaurant Hostess/Food Expeditor

Lone Star
08.2023 - Current

Assistant Manager

Laura Secord
07.2020 - 05.2023

Sales Associate

Urban Planet
10.2019 - 04.2020

Certificate - Personal Support Worker

CDI College

High School Diploma -

Emery Collegiate Institute

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Angel Roberts