Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angel Quesnel

St. Andrews West,ON

Summary


I earned my Master of Business Administration in 2018 and have held a leadership role since 2012, developing a broad skill set that makes me a strong fit for this position.


My background includes extensive experience in program development, implementing new initiatives, and consistently achieving organizational goals and objectives. Over the past several years, my program achieved exemplary standing in three accreditation cycles with Accreditation Canada, underscoring my commitment to high standards and continuous improvement.


My major achievements include successfully transitioning a residential detox program to a community-based withdrawal management model; securing funding through strategic partnerships to launch a mobile crisis team in collaboration with police services; partnering with Recovery Ottawa to support a new investment initiative for an opiate replacement clinic now known as Recovery Cornwall; and obtaining funding for a Safe Bed Program. These accomplishments reflect my ability to lead complex initiatives that address community needs and align with organizational goals.


Throughout my career, I have led challenging and innovative projects, which have strengthened my creativity, critical thinking, and strategic planning abilities. I’m particularly passionate about quality improvement initiatives and change management, aiming to create a positive work culture and lead by example.


With over 25 years of experience working closely with stakeholders, service partners, and clients across diverse communities, I have developed a deep understanding of community needs related to substance use health and mental health. I am passionate and committed to building healthier communities, enhancing services, and collaborating with internal and external stakeholders to achieve these goals.


Finally, I am deeply motivated by the opportunity to enhance my leadership skills and to continue improving the work to enhance community well-being by improving access to services, ensuring quality care, and driving service innovation.

Overview

27
27
years of professional experience

Work History

Manager, Community Addiction and Mental Health Services

Cornwall Community Hospital
01.2012 - Current
  • Oversee the day-to-day operations and program development of the Community Withdrawal Management Services, Mental Health Crisis Team, Concurrent Disorder Program, System Navigation and the Safe Bed Program
  • Provide oversight to Allied Health professionals in all aspects of client care, ensuring responsible resource utilization, high standards of professional practice, and positive client experience
  • Accountable for performance management and team engagement, with a focus on developing innovative, team-based approaches for managing programs
  • Collaborate with various stakeholders to establish clinical pathways into and out of services
  • Establish and monitor key performance indicators
  • Analyze organizational issues and recommend solutions by researching best practices, developing strategies, and advising senior management on trends and strategic directions related to mental health and substance use health
  • Analyze and assess workforce needs to determine staffing requirements through effective planning
  • Enhance the work-life culture as measured by the work-life pulse survey
  • Lead the development and implementation of quality improvement plans as measured by the Ontario Perception of Care survey
  • Manage program budgets to ensure proper fund allocation and balanced spending

Psychotherapist/ Resource Worker

Addiction Services of Eastern Ontario
01.1998 - 01.2012
  • Provided Individual therapy to clients using various modalities, including CBT, SFBT, mindfulness, and others
  • Facilitated/co-facilitated both group therapy and psychoeducational sessions
  • Performed psychosocial and risk assessments as needed
  • Led and developed a ministry-funded Early Childhood Development program
  • Collaborated with other service providers and participated in clinical case conferences
  • Supervised and mentored college and university students
  • Intake and case review
  • Facilitated connections to mutual-aid groups


Education

Master Business Administration -

Athabasca University
01.2018

B. A. - Concentration in Psychology Degree

Ottawa University
Ottawa, Ontario
01.2006

Social Service Worker Diploma with Distinction -

St. Lawrence College
Cornwall, Ontario
01.1998

Skills

  • Strong organizational abilities
  • Leadership abilities
  • Creative
  • Result driven
  • Critical thinker
  • Collaborative
  • Fluently Bilingual

Timeline

Manager, Community Addiction and Mental Health Services

Cornwall Community Hospital
01.2012 - Current

Psychotherapist/ Resource Worker

Addiction Services of Eastern Ontario
01.1998 - 01.2012

Master Business Administration -

Athabasca University

B. A. - Concentration in Psychology Degree

Ottawa University

Social Service Worker Diploma with Distinction -

St. Lawrence College
Angel Quesnel