Angel Pittman
Banning
Summary
Customer service professional with several years of experience providing exceptional service, resolving customer concerns, processing transactions, and supporting daily operations in fast paced environments. Strong organizational, communication, and administrative skills with proficiency in Microsoft Word, Excel, Outlook, and data entry. Dependable, detail oriented, and eager to contribute to an office team while applying my customer service and administrative experience and continuing to grow professionally.
Overview
4
4
years of post-secondary education
7
7
years of professional experience
Work History
Customer Service Associate (Service Desk)
Walmart
Beaumont
02.2026 - Current
- Assisted customers with returns, exchanges, and account inquiries while maintaining a professional and friendly attitude.
- Resolved customer concerns efficiently by following company policies and procedures.
- Processed transactions accurately while handling cash, credit, and digital payments.
- Answered customer questions and provided solutions in a fast paced environment.
- Collaborated with team members to ensure smooth daily operations.
Retail Sales Associate
Rite Aid
Beaumont
01.2023 - 01.2024
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers by answering questions and locating merchandise to enhance shopping experience.
- Initiated friendly conversation with customers to determine level of assistance required.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Displayed merchandise to highlight new styles and attract customers, contributing to increased sales.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Resolved conflicts by applying problem-solving and interpersonal skills to maintain customer satisfaction.
- Calculated pricing, applied discounts and collected payments to process transactions.
Retail Sales Associate
Marshalls
Beaumont
11.2019 - 01.2023
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Initiated friendly conversation with customers to determine level of assistance required.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
Sales Associate
Nautica Retail
Cabazon
03.2020 - 12.2020
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Assessed customer needs to provide assistance and information on product features.
- Answered incoming telephone calls to provide store, products and services information.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Customer Service Cashier
McDonald's
Banning
09.2019 - 12.2019
- Collected credit card and cash payments to complete transactions for customer orders.
- Greeted customers and responded to informational requests.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
Education
Associate of Science - Health Administration
Crafton Hills College
Yucaipa, CA 07.2022 - 08.2026
Beaumont High School
Beaumont, CASkills
- Customer Service
- Administrative Support
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Data Entry
- Phone Etiquette
- Scheduling
- Record Keeping
- Organization
- Time Management
- Multitasking
- Cash Handling
- Conflict Resolution
- Email Communication
Timeline
Customer Service Associate (Service Desk)
Walmart
02.2026 - Current
Retail Sales Associate
Rite Aid
01.2023 - 01.2024
Associate of Science - Health Administration
Crafton Hills College
07.2022 - 08.2026
Sales Associate
Nautica Retail
03.2020 - 12.2020
Retail Sales Associate
Marshalls
11.2019 - 01.2023
Customer Service Cashier
McDonald's
09.2019 - 12.2019
Beaumont High School