Summary
Overview
Work History
Education
Skills
Timeline
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Angel Pietraroia-Canepa

Toronto,Ontario

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking fourth year psychology student at Toronto Metropolitan University with progressive personal experience with mental health and knowledge on the subject.

Overview

6
6
years of professional experience

Work History

Tutor

TutorBright
02.2024 - Current
  • Conducted individual tutoring sessions with students to help them improve their academic performance.
  • Provided comprehensive feedback on student progress, including areas for improvement and successes.
  • Demonstrated various teaching techniques to engage students in the learning process.
  • Developed lesson plans tailored to the needs of each student.
  • Assisted students in developing effective study habits and strategies for success in school.
  • Encouraged students to ask questions about topics they did not understand.
  • Helped students develop critical thinking skills by engaging them in interactive dialogue about challenging concepts.
  • Created a positive learning environment by encouraging open communication between tutor, teacher, and student's family members.

Sales Associate

Aldo Shoe Company
06.2023 - Current
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked with fellow sales team members to achieve group targets.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Developed trusting relationships with customers by making personal connections.
  • Assessed customer needs to provide assistance and information on product features.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Sold various products by explaining unique features and educating customers on proper application or usage.

Sales Associate

Sirens
10.2019 - 08.2020
  • Keeping assigned section of the store clean, neat and organized
  • Developed trusting relationships with customers by making personal connections.
  • Answered incoming telephone calls to provide store, products and services information.
  • Handling cash and sale item codes at a fast pace
  • Customer service in terms of answering customers concerns, returning items, placing items on hold and directing customers to different outlets
  • Finishing tasks in an efficient manner
  • Managing stock and tagging merchandise
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.

Pharmacy Assistant

The Medicine Shoppe Pharmacy
07.2018 - 08.2019
  • Helping customers and answering questions
  • Filling prescriptions and organizing shelves
  • Maintained pharmacy counter and related areas in clean, neat and organized fashion.
  • Helped pharmacy staff prepare medications and fill orders.
  • Opened incoming supplies and stocked in correct locations.
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Restocked shelves and prepared expired drugs for return.
  • Prepared medication labels with item name and quantity.

Customer Service Associate

Best Buy
09.2018 - 12.2018
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Educated customers on special pricing opportunities and company offerings.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

Education

Bachelor of Arts - Psychology

Toronto Metropolitan University
05.2024

High School Diploma -

Monsignor Fraser College
05.2020

Skills

  • Exceptional at communication and building professional relationships
  • Outstanding in attentive listening and following orders
  • Exemplary in setting examples for positive and empathetic behaviour in a workplace
  • Punctuality
  • Store Opening and Closing
  • Problem-Solving
  • Verbal and Written Communication
  • Cash Handling
  • Teamwork and Collaboration
  • Customer Service
  • Time Management
  • Cash Handling Accuracy
  • Team Player Mentality
  • Friendly and Outgoing
  • Lesson Planning
  • Skills Development
  • Reading Comprehension
  • Child Development
  • Rapport Building
  • Psychology knowledge
  • Child psychology knowledge
  • Conflict Resolution

Timeline

Tutor

TutorBright
02.2024 - Current

Sales Associate

Aldo Shoe Company
06.2023 - Current

Sales Associate

Sirens
10.2019 - 08.2020

Customer Service Associate

Best Buy
09.2018 - 12.2018

Pharmacy Assistant

The Medicine Shoppe Pharmacy
07.2018 - 08.2019

Bachelor of Arts - Psychology

Toronto Metropolitan University

High School Diploma -

Monsignor Fraser College

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Angel Pietraroia-Canepa