Angel Parsons
Kitchener,Ontario
Summary
Self-starting, goal-oriented strategist whose confidence, perseverance and vision promote success. Skilled at encouraging others and developing rapport. Knowledgeable and experienced in all phases of patient/client care. Professional demeanor with a pleasant speaking voice. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Undergraduate Service Coordinator
University of Waterloo
Waterloo, ON
01.2024 - Current
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls and responded to emails in a timely fashion.
- Resolved student inquiries in a timely manner while maintaining positive relationships with students.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Oversaw receiving and organizing correspondence as well as answering and forwarding calls.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Used judgment and initiative in handling confidential matters and requests.
Project Coordinator
Precision Resource
Cambridge, ON
11.2017 - 08.2023
- Analyzed data related to projects in order to identify areas for improvement or optimization opportunities.
- Monitored performance metrics such as cost, timeline, quality control and customer satisfaction levels.
- Performed regular reviews of project documentation and communicated results with relevant personnel.
- Collaborated with senior leadership on strategic planning initiatives related to future projects.
- Generated weekly, monthly, quarterly reports summarizing key performance indicators.
- Maintained a detailed database of project information including budgeting, resources and deliverables.
- Prepared status reports to communicate progress to stakeholders and management teams.
- Provided direction, guidance and support to team members throughout the duration of projects.
- Submitted budget estimates, progress reports and cost tracking reports.
Office Manager
Hear For Life
Kitchener, Ontario
03.2011 - 06.2017
- Coordinated the activities of clerical personnel
- Executed daily operations of all clinic practices and procedures
- Analyzed office operations and procedures, such as typing, bookkeeping, preparation of payrolls, flow of correspondence, filing and the requisition of supplies
- Evaluated office production, revised procedures and devised new forms in order to improve efficiency of workflow
- Trained and managed all employees and achieved significant improvements in their productivity
- Formulated procedures for systematic retention, protection, retrieval, transfer and disposal of records
- Planned office layouts and initiated cost reduction programs
- Reviewed clerical and personnel records to ensure completeness, accuracy and timeliness
- Prepared activities reports for guidance of management
- Prepared organizational budget and monthly financial reports
- Hired, trained and supervised clerical staff
- Compiled, stored and retrieved managerial data.
Branch Manager
National Money Mart
Kingston, Ontario
08.2004 - 07.2010
- Trained new employees, prepared work schedules and monitored work performance
- Monitored branch office operations to ensure that security procedures were being followed
- Interviewed and hired workers
- Evaluated data pertaining to costs to plan budget
- Talked to customers to resolve account-related problems and to ensure positive public relations
- Assisted workers in balancing daily transactions.
Education
Business Management -
Toronto School of Business
06.1999
Skills
- Telephone communication
- Professionalism
- Written Communication
- Reliability
- Data Entry
- Office Administration
- Filing
- Dedicated Team Player
- Customer Relations
- Scheduling and calendar management
- Highly organized
- Billing
- Staff Management
- Customer Service
References
Available upon request
Certification
ISO 9001 - Lead Auditor Certificate
Timeline
Undergraduate Service Coordinator
University of Waterloo
01.2024 - Current
Project Coordinator
Precision Resource
11.2017 - 08.2023
Office Manager
Hear For Life
03.2011 - 06.2017
Branch Manager
National Money Mart
08.2004 - 07.2010
Business Management -
Toronto School of Business
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