Angel Padilla Macias
Vancouver,BC
Summary
Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
Work History
Accounting Assistant
"Lapp Mexico"
02.2021 - 01.2022
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Used accounting software to prepare weekly and monthly financial reports.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Personal Trainer
Boxing Gym "Uno Dos Boxeo"
01.2020 - 01.2021
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Trained clients during strength training, cardio vascular exercise, and stretching.
Customer Service Manager
Beliveo
02.2019 - 12.2019
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Customer Service Manager
Teleperformance
02.2018 - 01.2019
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Education
MAYOR IN FINANCES -
Universidad Escuela Bancaria Y Comercial
GUADALAJARA JALISCO 07.2023
Skills
- Customer Service
- Microsoft Excel
- Strong Communication Skills
- Administrative Support
- Problem-Solving
- Customer-focused
- Customer Relations
Languages
English
Native or Bilingual
Timeline
Accounting Assistant
"Lapp Mexico"
02.2021 - 01.2022
Personal Trainer
Boxing Gym "Uno Dos Boxeo"
01.2020 - 01.2021
Customer Service Manager
Beliveo
02.2019 - 12.2019
Customer Service Manager
Teleperformance
02.2018 - 01.2019
MAYOR IN FINANCES -
Universidad Escuela Bancaria Y Comercial
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