Angel O'Hara

• Maintained sufficient inventory levels to meet customer demands at all times.
• Created and updated regular inventory reports and records.
• Analyzed inventory data to identify and address stock discrepancies.
• Participated in regular cycle counts to confirm accuracy of inventory records.
• Recorded information, shortages, and discrepancies to keep records current and accurate.
• Built and nurtured positive working relationships with vendors and suppliers.
• Increased employee productivity through effective training programs, performance evaluations, and feedback sessions.
• Established re-order points and monitored supplier performance.
• Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
• Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
• Assisted clients with navigating online platforms and tools, enhancing their overall experience with the company's resources.
• Certified Veterinary Inventory Professional Certificate from Veterinary Care Logistics
• Successfully completed the Fear Free Individual Veterinary Professional Certification Program.

Assisted Practice Manager

• payroll
• scheduling
• Onboarded new employees with training and new hire documentation.
• Cross-trained existing employees to maximize team agility and performance.
• Developed close working relationships with front office and back office staff.
• Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
• Assisted in the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
• Oversaw accounting, budgeting, and financial reporting.
• Supervised team of 20+ hospital personnel.
• Proficient with Avimark & Microsoft Office
• Main person who dealt with Covetrus for fixing and addressing issues involving Avimark & Rapport.
• Set up and managed myvetstore.
• Responsible for nightly software back up.
• monitored after hours emails to assist clients with any concerns or post op care.

Veterinary Technician

• Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
• Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
• Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
• Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
• Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
• Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
• Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.

Client Service Representative

• Answer phones
• Appointment bookings
• General client care & support
• Direct phone calls to each hospital department
• Proficient with Avimark and Microsoft Office