Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angel Naranjo

Hesperia

Summary

Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.

Overview

21
21
years of professional experience

Work History

Sales Manager

Pomona Kia
06.2020 - Current
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.

Internet Manager

Covina Valley Kia
12.2019 - 06.2020
  • Educated customers on promotions to enhance sales.
  • Mentored 5-member sales team in applying effective sales techniques and delivering top-notch customer service.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
  • Created and led sales promotions and advertising strategies to boost profits and bring in new customers.
  • Assisted customers with locating and choosing vehicles in any store department.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.

Service Advisor

Honda Of Pasadena
12.2018 - 12.2019
  • Handled customer issues with confidence, using customer service to provide effective resolution.
  • Completed documentation and logs each day and generated weekly reports with detail.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Reviewed order data on a daily basis to verify transactions and shipping dates.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Entered orders into computer database system.

Sales

CarMax
01.2018 - 12.2018
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Generated consistent referrals and repeat business by providing exceptionally knowledgeable and friendly service.
  • Maintained compliance with all service, quality, and regulatory standards.
  • Contacted associated dealerships to locate desired vehicles meeting customer specifications.
  • Met customers on lot and in showroom to discuss available vehicles and options.
  • Demonstrated vehicles and features, and conduct test drives.
  • Prepared purchased vehicles and completed final delivery checks.
  • Resolved customer concerns regarding loan financing and warranties.
  • Answered telephone and email inquiries from potential customers.
  • Responded to customer inquiries via telephone and email.
  • Located desired vehicles at auctions and other dealerships.
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.

Sales Manager

Kia Of Alhambra
08.2014 - 01.2018
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Improved sales processes to streamline customer acquisition and onboarding strategies.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.

Security Guard

Langers Juice Co.
08.2008 - 08.2014
  • Adhered to established procedures and policies and posted orders to include enforcement of company rules, policies and regulations.
  • Worked both independently and collaboratively to resolve urgent issues.
  • Maintained composure and professionalism while screening visitors during high volume periods.
  • Answered alarms and investigated disturbances, contacting local law enforcement personnel for escalating crises.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Prepared regular written logs and incident report at close of each shift for distribution to all supervisors.
  • Employed effective time management when dealing with coordination and accountability around personnel and security assets..
  • Resolved complaints and issues involving both guests and employees.

Supervisor

SavOn Drugs
02.2003 - 03.2005
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Opened and closed store independently when needed and prepared nightly bank drop for manager.
  • Charged with staffing, performance management and reviews, coaching, mentoring, salary development and budget allocations.
  • Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
  • Monitored employee performance and provided coaching and constructive guidance to address areas of concern.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Identified individual employee's unique work styles and adapted management methods.

Education

High School Diploma -

Garfield High School
Los Angeles, CA
06.2003

Skills

  • Process and procedure development
  • Developing brand messaging
  • Merchandising operations
  • Strategic Selling
  • Team building
  • Quality assurance
  • Documentation
  • Data entry
  • Time management
  • Scheduling
  • Inventory management
  • Cash management
  • Customer service
  • Staff supervision

Timeline

Sales Manager

Pomona Kia
06.2020 - Current

Internet Manager

Covina Valley Kia
12.2019 - 06.2020

Service Advisor

Honda Of Pasadena
12.2018 - 12.2019

Sales

CarMax
01.2018 - 12.2018

Sales Manager

Kia Of Alhambra
08.2014 - 01.2018

Security Guard

Langers Juice Co.
08.2008 - 08.2014

Supervisor

SavOn Drugs
02.2003 - 03.2005

High School Diploma -

Garfield High School

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Angel Naranjo