Angel Montano
Bakersfield
Summary
Dynamic Service Advisor with a proven track record at North Bakersfield Toyota, enhancing customer satisfaction through effective complaint resolution and service recommendations. Skilled in vehicle assessment and multitasking, I streamlined reporting processes, boosting data accuracy and operational efficiency. Committed to achieving performance goals while fostering a collaborative team environment.
Overview
11
11
years of professional experience
Work History
Service Advisor
North Bakersfield Toyota
Bakersfield, CA
05.2025 - Current
- Streamlined reporting processes for sales performance, improving accuracy and efficiency of data collection.
- Facilitated communication between departments to ensure smooth operations and timely issue resolution.
- Played a key role in resolving customer complaints, turning negative experiences into opportunities for repeat business.
- Increased customer satisfaction rates by providing excellent service and addressing client concerns promptly.
- Communicated with customers to identify service needs and provide accurate estimates.
- Coordinated service appointments, ensuring efficient scheduling and customer satisfaction.
- Documented vehicle issues and service history for accurate record-keeping.
- Collaborated with technicians to relay customer concerns and expedite repairs.
Assistant Used Car Manager
North Bakersfield Toyota
Bakersfield, CA
07.2017 - 05.2025
- Assisted in managing inventory levels for used vehicles, ensuring optimal stock availability.
- Supported sales team with customer inquiries, enhancing overall client satisfaction and engagement.
- Coordinated vehicle inspections and repairs, maintaining quality standards across the dealership.
- Implemented pricing strategies based on market analysis to maximize profitability of used vehicle sales.
- Trained new staff on dealership systems and procedures, fostering a collaborative work environment.
- Collaborated with finance department to offer competitive loan packages tailored specifically towards used car buyers.
Vehicle Control Center
Bill Wright Toyota
Bakersfield, CA
07.2016 - 07.2017
- Motivated individual demonstrating personal accountability in tasks assigned.
- Contributed effectively to teams in dynamic work settings.
- Supported collaborative efforts while also excelling in independent roles.
- Adapted quickly to new challenges and learning opportunities.
Automotive Detail Technician
Bill Wright Toyota
Bakersfield
06.2015 - 07.2016
- Performed thorough exterior and interior detailing to enhance vehicle appearance.
- Utilized high-pressure washing equipment for effective cleaning of vehicles.
- Applied waxes and sealants to protect paint surfaces from environmental damage.
- Conducted inspections of vehicles post-detailing to ensure quality standards met.
Education
High School Diploma -
Stockdale High School
Bakersfield, CA05.2016
Skills
- Customer service
- Multitasking and organization
- Vehicle assessment
- Service estimates
- Service recommendations
- Team player mentality
- Handling customer complaints
- Goal-oriented mindset
- Performance goals
- Strong work ethic
Timeline
Service Advisor
North Bakersfield Toyota
05.2025 - Current
Assistant Used Car Manager
North Bakersfield Toyota
07.2017 - 05.2025
Vehicle Control Center
Bill Wright Toyota
07.2016 - 07.2017
Automotive Detail Technician
Bill Wright Toyota
06.2015 - 07.2016
High School Diploma -
Stockdale High School