Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

ANGEL M. CLIFFORD

Modesto

Summary

Results-driven professional with extensive experience in payroll management, dispatch operations, and administrative leadership. Expertise in streamlining processes and ensuring compliance while effectively coordinating cross-functional teams to meet tight deadlines. Recognized for precision, accountability, and maintaining a calm demeanor in high-pressure environments, consistently delivering exceptional results that drive organizational success. Committed to fostering collaboration and enhancing operational efficiency to support business objectives.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Postal Worker

USPS
07.2025 - Current
  • Sorted and organized mail for efficient delivery across designated routes.
  • Operated postal delivery vehicles adhering to safety protocols and regulations.
  • Assisted customers with inquiries, ensuring accurate information and timely service.
  • Maintained inventory of mailing supplies, ensuring availability for daily operations.
  • Collaborated with team members to streamline sorting processes and reduce delays.
  • Delivered packages and letters, demonstrating punctuality and reliability in service.
  • Documented delivery discrepancies, contributing to improved incident reporting procedures.
  • Supported colleagues in managing high-volume periods through effective teamwork and communication during peak mailing seasons.
  • Handled large volumes of mail with precision and accuracy, minimizing errors and ensuring timely delivery to recipients.

Payroll/ Scheduling Admin

Frito Lay Transportation
05.2020 - 05.2025
  • Reconcile payroll reports and driver reports
  • Reconcile driver error report for managers
  • Process Payroll for driver core
  • Editing trips on TMAP
  • Filing of driver pay requests, in alphabetical order
  • Editing drivers log to be compliant with DOT
  • Driver on-boarding / Driver exit- interview
  • Customer service, driver core and outside vendors
  • Organize uniform ordering for the Traffic Center
  • Keep track of available Vacations and Holidays for drivers pay
  • The ability to effectively audit driver trips for accuracy
  • Knowledgeable with DOT Hours of Service as they relate to payroll
  • Extensive and effective communication with various functions both internally and externally to ensure successful and accurate processing of payroll
  • Active participation in Run Right / TAG meeting
  • Schedule all Vend load appointments
  • Optimize vend loads to create full loads and trip through NET OPS Team
  • Self-motivated, with a strong sense of personal responsibility.
  • Backfill other positions as necessary
  • LOTS of overtime involved
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.

2nd Shift Traffic Dispatch Admin

Frito Lay Transportation
08.2017 - 05.2020
  • Coordinated load assignments based on driver bids, seniority, and DOT Hours of Service regulations
  • Adjusted delivery sequences in Dispatch Planning System to optimize routing and efficiency
  • Maintained dispatch tracker metrics including on-time delivery, return times, and equipment status
  • Communicated daily with OTR drivers, warehouse teams, and sales to ensure seamless operations
  • Resolved delivery delays due to weather, road conditions, or order changes with proactive solutions
  • Facilitated Run Right conference calls to align traffic, warehouse and co-packer performance
  • Managed driver logs, processed payroll, and ensured compliance with DOT and record retention policies
  • Scheduled safety training and monitored driver documentation for regulatory compliance
  • Delivered high-level customer service while handling calls, running reports, and managing dispatch records
  • Made value-driven decisions to uphold service standards and maintain operational excellence
  • Awarding the driver BID Board daily in seniority format. If the board did not cover, I would move drivers around by lowest seniority to cover ALL runs. Whatever was not covered after the moves, I would force out drivers from my available list to cover
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Paid attention to detail while completing assignments.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Organized and detail-oriented with a strong work ethic.
  • Received several Awards in recognition for my "Significant Contributions to the business", "Benchmark Customer Service", "Outstanding Performance", "Extraordinary Attention To Detail", "Unparalleled Work Ethic, Communication and follow through", and "Exceeding Productivity Goals".

3rd Shift PC Packer

Frito Lay Manufacturing
04.2017 - 08.2017
  • Assembled and packed snack products into boxes manually and specifications
  • Conducted quality checks to ensure packaging met company standards and specifications
  • Assisted with line setup and changeovers to support efficient production flow
  • Maintained cleanliness and safety of work area through regular housekeeping and sanitation tasks
  • Remained at packing station until officially relieved, ensuring consistent workflow
  • Worked flexible shifts including weekends, holidays, and off-hours as required
  • Lifted, moved, and stacked products repeatedly throughout shift in a fast-paced environment
  • Operated packing and box machines to support high-volume production targets
  • Collaborated with team members to meet daily output goals and maintain operational efficiency
  • Operated packaging machinery to ensure efficient product flow and quality control.
  • Inspected finished products for adherence to safety and quality standards.
  • Assisted in troubleshooting machinery issues, contributing to operational continuity.

Dispatch & Site Operations Lead - HR & Payroll Oversight

Gardner Trucking
03.2007 - 04.2017
  • Supervised daily dispatch activities, ensuring timely load assignments and route optimization
  • Coordinated with drivers, warehouse teams, and vendors to maintain delivery schedules and resolve logistical issues
  • Monitored fleet performance, drier logs, and equipment maintenance to ensure operational readiness
  • Maintained dispatch tracker metrics including on-time delivery, return times, and service compliance
  • Facilitated cross-functional communication between traffic, warehouse, and co-pack teams to meet performance goals
  • Managed site-level logistics, inventory flow, and safety protocols to ensure smooth operations
  • Processed payroll accurately and on schedule, ensuring compliance with labor laws and company policies
  • Oversaw onboarding and offboarding procedures, including orientation, documentation, and exit interviews
  • Maintained employee records, timekeeping systems, and HRIS platforms for data integrity and audit readiness
  • Addressed employee relations issues, coordinated training, and supported performance management initiatives
  • Ensured compliance with HR policies, SOX compliance, and record retention standards
  • Collaborated with senior leadership to align workforce planning with operational needs
  • Oversaw daily operations to ensure efficient logistics and transportation services.
  • Streamlined communication between drivers, dispatchers, and clients for improved service delivery.
  • Implemented process improvements that enhanced workflow efficiency across various departments.
  • Trained and mentored team members on operational best practices and safety protocols.
  • Developed and maintained key performance indicators to monitor operational effectiveness.
  • Coordinated with maintenance teams to ensure fleet reliability and compliance with safety standards.
  • Analyzed operational data to identify trends and implement corrective actions as needed.
  • Facilitated regular team meetings to align goals, discuss challenges, and share updates on projects.
  • Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
  • Conducted regular performance assessments, providing constructive feedback and identifying areas for growth and development among team members.

Education

No Degree - Computer Business Administration

Heald Business College
Manteca, CA
01.2004

Skills

  • Payroll Processing & Compliance

  • Dispatch Coordination & Route Optimization

  • Employee Scheduling & Timekeeping Systems

  • Site Operations Supervision

  • HR Documentation & Record Retention

  • Compliance With DOT Regulations

  • GPS & Fleet Management Systems

  • Load Planning & Delivery Scheduling

  • Office Administration & File Organization

  • Effective Communication & Team Leadership

  • Adaptability In Fast-Pace Environments

  • Multi-Stop Routing & Trip Sequenci

Certification

  • Completed training course for PPLE NET Fleet Manager/ DPM Training (Driver Payroll Module)
  • Completed DOT Regulations & Hours of Service Training Thru Gardner Trucking. This covered FMCSA rules for drivers/ driver scheduling
  • Completed Workplace Safety & OSHA Compliance Trainings with Gardner Trucking as well as Frito Lay, yearly
  • Completed Training for Onboarding & Exit Interview Protocols
  • Completed SAP Training with Frito Lay Transportation
  • Completed Timekeeping & Labor Law Compliance training on FLSA, wage/hour laws, and recordkeeping

Languages

English
Native or Bilingual

Timeline

Postal Worker

USPS
07.2025 - Current

Payroll/ Scheduling Admin

Frito Lay Transportation
05.2020 - 05.2025

2nd Shift Traffic Dispatch Admin

Frito Lay Transportation
08.2017 - 05.2020

3rd Shift PC Packer

Frito Lay Manufacturing
04.2017 - 08.2017

Dispatch & Site Operations Lead - HR & Payroll Oversight

Gardner Trucking
03.2007 - 04.2017

No Degree - Computer Business Administration

Heald Business College

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ANGEL M. CLIFFORD