Angel Mateo Garcia
Hamilton,ON
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Ten years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
10
10
years of professional experience
Work History
Project Management Consultant
Self-employeed
Cabarete, Puerto Plata, Dominican Republic
04.2021 - 09.2024
- Established parameters and managed schedule throughout project.
- Reduced project costs by renegotiating vendor contracts and identifying alternative materials or methods without sacrificing quality.
- Improved client satisfaction by consistently delivering projects on time and within budget constraints.
- Facilitated stakeholder meetings to present project updates, discuss challenges, solicit feedback, and maintain open lines of communication.
- Took proactive approach to assessing and correcting problems at all stages.
- Scheduled and participated in meetings to discuss project progress and identify solutions to bottlenecks.
Hospitality Coordinator
La Mesa Taina Restaurant and Events
Cabarete, Puerto Plata, Dominican Republic
09.2017 - 11.2021
- Maintained exacting standards of quality and performance.
- Increased clients by carefully training staff to be accountable and motivated through hands-on training.
- Identified and resolved customer complaints concerning food or lodging.
- Provided courteous and knowledgeable front desk and reception duties, cultivating positive customer relations.
- Reduced expenses by reviewing vendor relationships, sourcing new suppliers, and negotiating favorable and fair contracts.
- Cross- trained employees in areas to meet customers' needs and expectations.
Server/Bartender Shift Manager
Wyndham Resorts/Bahia Principe
Rio San Juan, Dominican Republic
12.2014 - 09.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Education
High School Diploma -
Liceo Maria Isabel De Hostos/Colegio Internacional
Puerto Plata, Dominican Republic06.2012
Skills
- Coaching and Mentoring
- Schedule Coordination
- Key relationship development
- Project Management
- Team Bonding
- Vendor Sourcing
- Cost reduction and containment
- Customer Relations
- Project Leadership
- Task Delegation
Languages
Spanish
Native or Bilingual
English
Full Professional
Portuguese
Professional Working
Interests
- Learning new cooking techniques and expanding my culinary skills
- I participate in a variety of outdoor recreational activities
- Volunteering for community initiatives to give back to local communities and make a positive impact
Timeline
Project Management Consultant
Self-employeed
04.2021 - 09.2024
Hospitality Coordinator
La Mesa Taina Restaurant and Events
09.2017 - 11.2021
Server/Bartender Shift Manager
Wyndham Resorts/Bahia Principe
12.2014 - 09.2017
High School Diploma -
Liceo Maria Isabel De Hostos/Colegio Internacional