Angel Lazore - Phillips

• Performed data entry tasks associated with the maintenance of mailing lists, address databases and other relevant information.
• responded to customer inquiries, directed calls and took messages for different departments.
• Communicated with customers, employees and vendors to answer questions and address complaints.
• Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
• Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.

Exhibits a friendly, helpful and courteous manner when dealing with our guests and fellow associates.

• performing the functions of the front desk clerk which included; check-ins, check outs, reservations, answers telephones, provide wake up calls and also provide information to guests on the hotels facilities, functions and locations.
• Receives cash, credit cards and comps in payment, obtaining proper approval and authorization.
• Provides reservations for Casino/Hotel guests who include restaurants, and special events on property.
• Works closely with Player Development / Guest Services Department and Hotel Sales and Catering to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed upon arrangements.

• Ensure a delightful, seamless arrival and departure for our guests.
• Handles all guest compliments, comments, observations and challenges in a timely manner to effectively achieve full guest satisfaction
• Works with other departments as appropriate to arrange for services requested by the guest
• Encourages day to day up selling of guest accommodations and promotes hotel amenities, food & beverage outlets, hotel services and loyalty program
• May be responsible for answering and fielding all calls to the hotel, both internal and external

• Verify and imprint credit cards for authorization using electronic acceptance methods. Post charges to guest room and House accounts using the computer.
• Promptly answer the telephone using positive and clear English communication. Input messages
  into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail,
  small packages and facsimiles for customers as requested.
• Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction,
  research and attempt to resolve problem within established guidelines.
• Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and
  implement detailed steps by using experienced judgment and discretion.