Angel Lauck
Whitecourt,AB
Summary
Experienced administrative professional with a proven ability to excel in fast-paced environments and consistently meet deadlines. Adaptable and versatile, enhances companies by leveraging skills and continuously expanding talents. Committed to achieving objectives and embracing challenges as opportunities for personal and professional growth. Confident in qualifications and ability to deliver high productivity.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Drive Coordinator
McMan Youth Family and Community Services Association
08.2022 - 01.2025
- Demonstrated work practices that were consistent with agency values, mission statement, and CARF standards.
- Maintained organized and efficient office systems, and provided additional support to staff in the areas of financial recording, payroll, training, and program office operations
- Improved route efficiency by analyzing GPS data and adjusting schedules accordingly.
- Increased customer satisfaction by addressing concerns promptly and implementing necessary changes in processes as needed.
- Coordinated driver schedules for optimal coverage during high-demand periods.
- Provided on-call services outside regular business hours in case of emergencies, cancellations, or incidents in order to maintain continued of care for clients without disruption.
- Improved operational efficiency with the diligent tracking of client preferences, needs, and special requests for optimal care provision.
- Developed strong relationships with clients, Child Intervention Practicioners, and drivers, resulting in increased business referrals and repeat customers.
Assistant Store Manager
Rolling Leafs
10.2018 - 06.2020
- Conducted regular audits for accurate stock levels, reducing excess inventory.
- Analyzed sales data for informed decision-making on product placement.
- Identified sales opportunities through customer interactions, maximizing revenue.
- Strengthened customer loyalty with personalized interactions and follow-ups.
- Engaged on the sales floor for 8+ hours- provided feedback and advice to inspire the team.
- Supported the Store Manager in all aspects of store operations as needed, maintaining optimal efficiency and customer satisfaction.
Store Team Leader
Innovative Wireless- Bell
10.2015 - 05.2018
- Analyzed incoming and outgoing memoranda, placed inventory orders, completed required quarterly inventory counts, reported directly to Sales Managers, and was accountable for successfully improving revenue, churn, and productivity of the Whitecourt Team
- Maintained useful, up-to-date knowledge of Canada's most iconic brands, products, and services and was successfully trained to seek and prospect new sales accounts and building long term business relationships with multiple Small Business customers
- Attending Training seminars to extend my knowledge in Team Leading, Small Business, and Sales
- Diligently activated new devices, completed data transfers, hardware backups, and made required changes to accounts upon request
- Adapted quickly to changing business conditions by adjusting staffing levels or altering operational priorities as needed to maintain productivity levels.
- Transferred, created and received stock orders to guarantee product stability.
Fleet Administrator
Black Diamond Group
02.2014 - 07.2015
- Analyzed incoming and outgoing memoranda, submissions, reports, prepared and coordinated the preparation and submission of reports to executives and managers
- Coordinated the transport of units to customers and maintained tracking system by verifying the location of units, its needs for repairs, as well as completing month-end inventory report
- Completed comprehensive training in Denver, Colorado focused on SAP functionality, purchase order processes, and fleet tracking.
- Streamlined communication between drivers, dispatchers, and management by implementing an effective tracking system for fleet operations.
- Leveraged technology to enhance communication between team members creating a more collaborative work environment that fostered greater productivity and job satisfaction.
- Strengthened overall interaction across drivers, top executives and shop personnel.
Administrative Assistant
Snihur Construction
02.2013 - 12.2013
- Greeted visitors and facilitated communication through message delivery.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured high satisfaction levels by addressing concerns promptly and professionally.
- Executed detailed data management processes ensuring reliability of critical company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
Education
Business Administrative Management Diploma -
CDI College
04.2013
Academic Upgrading -
Norquest College
04.2011
Skills
- Accounts Payable and Receivable
- Excellent communication skills and attention to detail
- Inventory control, sales tracking, and merchandising strategies
- Employee scheduling, training, and coaching
- Multi-tasking and prioritizing
- Excellent Customer Service
- Project Management
- Proficient in all areas of Microsoft Office
- Advanced problem solving
- Data analysis capabilities
- Geographical and route planning expertize
- Safety regulation compliance
- Organizational skills
- Team collaboration
Certification
- Class 5 Driver's License
- Early Childhood Development- Level 1
- Standard First Aid- Level C
- WHIMIS
- Mental Health First Aid
- ASIST- Applied Suicide Intervention Skills Training
- CCOHS-Occupational Safety & Health Administration Certification
- FOIP: Focus on Privacy
- NVCI: Non Violent Crisis Intervention- Working Alone
- Cultural Diversity
Languages
English
Timeline
Drive Coordinator
McMan Youth Family and Community Services Association
08.2022 - 01.2025
Assistant Store Manager
Rolling Leafs
10.2018 - 06.2020
Store Team Leader
Innovative Wireless- Bell
10.2015 - 05.2018
Fleet Administrator
Black Diamond Group
02.2014 - 07.2015
Administrative Assistant
Snihur Construction
02.2013 - 12.2013
- Class 5 Driver's License
- Early Childhood Development- Level 1
- Standard First Aid- Level C
- WHIMIS
- Mental Health First Aid
- ASIST- Applied Suicide Intervention Skills Training
- CCOHS-Occupational Safety & Health Administration Certification
- FOIP: Focus on Privacy
- NVCI: Non Violent Crisis Intervention- Working Alone
- Cultural Diversity
Business Administrative Management Diploma -
CDI College
Academic Upgrading -
Norquest College
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