Angel Lauck
Whitecourt,AB
Summary
Encouraging and analytical professional with strong leadership, team-building, customer service and relationship-management skills. Experienced in motivating and supporting teams, making independent decisions, and using sound judgment to achieve organizational goals. Skilled in employee training, performance monitoring, and fostering positive workplace environments than enhance engagement and productivity. Committed to achieving objectives and embracing challenges as opportunities for personal and professional growth.
Overview
13
13
years of professional experience
1
1
Certificate
Work History
Vocational Specialist
Lifemark Vocational Services
02.2025 - 08.2026
- Counseled unemployed individuals to determine suitable vocational goals, interests, and aptitudes.
- Established relationships with local community organizations, expanding resources available to better serve clientele needs.
- Assisted clients in developing effective resumes and cover letters tailored to specific job openings, increasing interview opportunities.
- Conducted mock interviews with clients, providing constructive feedback that led to improved performance during actual interviews.
- Organized and facilitated workshops aimed at enhancing clients' professional skills and knowledge.
- Developed partnerships with local organizations, resulting in increased collaboration and resource sharing.
- Established referral networks with external agencies to ensure seamless service provision for clients in need.
- Enhanced resource accessibility for clients through regular updates and maintenance of Job & Community Resources Boards.
- Participated in community events to promote services and engage with public.
Drive Coordinator
McMan Youth Family and Community Services Association
08.2022 - 01.2025
- Demonstrated work practices that were consistent with agency values, mission statement, and CARF standards.
- Maintained organized and efficient office systems, and provided additional support to staff in the areas of financial recording, payroll, training, and program office operations.
- Improved route efficiency by analyzing GPS data and adjusting schedules accordingly.
- Increased customer satisfaction by addressing concerns promptly and implementing necessary changes in processes as needed.
- Coordinated driver schedules for optimal coverage during high-demand periods.
- Provided on-call services outside regular business hours in case of emergencies, cancellations, or incidents in order to maintain continued of care for clients without disruption.
- Enhanced operational efficiency by meticulously monitoring client preferences, needs, and special requests.
- Developed strong relationships with clients, Child Intervention Practitioners, and drivers resulting in increased business referrals and repeat customers.
Assistant Store Manager
Rolling Leafs
10.2018 - 07.2020
- Assisted in daily operations, ensuring adherence to company policies and procedures.
- Supported inventory management efforts, monitoring stock levels and assisting with replenishment strategies.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Assisted store manager in budgeting processes and content creation for weekly customer emails.
Store Team Leader
Innovative Wireless- Bell
10.2015 - 05.2018
- Analyzed incoming and outgoing memoranda, placed inventory orders, and completed required quarterly inventory counts.
- Enhanced revenue, decreased churn, and increased productivity of the Whitecourt Team under direct reporting to Sales Managers.
- Maintained useful, up-to-date knowledge of Canada's most iconic brands, products, and services. Successfully trained to seek and prospect new sales accounts and build long term business relationships with multiple Small Business customers.
- Attending training seminars to extend my knowledge in Team Leading, Small Business Success, and Sales.
- Diligently activated new devices, completed data transfers, hardware backups, and made required changes to accounts upon request.
- Adapted quickly to changing business conditions by adjusting staffing levels or altering operational priorities as needed to maintain productivity levels.
- Coordinated stock order processes to uphold product reliability.
Fleet Administrator
Black Diamond Group
02.2014 - 07.2015
- Analyzed incoming and outgoing memoranda, submissions, reports, prepared and coordinated the preparation and submission of reports to executives and managers.
- Coordinated the transport of units to customers and maintained tracking system by verifying the location of units, its needs for repairs, as well as completing month-end inventory report.
- Completed comprehensive training in Denver, Colorado focused on SAP functionality, purchase order processes, and fleet tracking.
- Streamlined communication between drivers, dispatchers, and management by implementing an effective tracking system for fleet operations.
- Leveraged technology to enhance communication between team members creating a more collaborative work environment that fostered greater productivity and job satisfaction.
- Strengthened overall interaction across drivers, top executives, and shop personnel.
Administrative Assistant
Snihur Construction
02.2013 - 12.2013
- Greeted visitors and facilitated communication through message delivery.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured high satisfaction levels by addressing concerns promptly and professionally.
- Executed detailed data management processes ensuring reliability of critical company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
Education
Business Administrative Management Diploma -
CDI College
Edmonton, AB04-2013
Academic Upgrading -
Norquest College
Edmonton, AB04-2011
High School Diploma -
St. Andrew's School
High Prairie06-2003
Skills
Accounts Payable and Receivable
Excellent Communication Skills and Attention to Detail
Inventory Control, Sales Tracking, and Merchandising Strategies
Employee Scheduling, Training, and Coaching
Multi-Tasking and Prioritizing
Excellent Customer Service
Project Management
Proficient in all Areas of Microsoft Office
Advanced Problem Solving and Conflict Resolution
Data Analysis Capabilities
Geographical and Route Planning Expertize
Safety Regulation Compliance
Strong Organizational Skills
Team Oriented
Comfortable Working Independently
Clean Driver's Abstract
Expertise in various Client Management Operating Systems such as Compass, Cova POS, SAP, etc
Certification
- Class 5 Driver's License
- SellSafe Cannabis Staff Training
- Early Childhood Development- Level 1
- Standard First Aid- Level C
- Naloxone Administration
- WHIMIS
- Mental Health First Aid
- ASIST- Applied Suicide Intervention Skills Training
- CCOHS-Occupational Safety & Health Administration Certification
- FOIP: Focus on Privacy
- NVCI: Non Violent Crisis Intervention- Working Alone
- Cultural Diversity
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Vocational Specialist
Lifemark Vocational Services
02.2025 - 08.2026
Drive Coordinator
McMan Youth Family and Community Services Association
08.2022 - 01.2025
Assistant Store Manager
Rolling Leafs
10.2018 - 07.2020
Store Team Leader
Innovative Wireless- Bell
10.2015 - 05.2018
Fleet Administrator
Black Diamond Group
02.2014 - 07.2015
Administrative Assistant
Snihur Construction
02.2013 - 12.2013
Business Administrative Management Diploma -
CDI College
Academic Upgrading -
Norquest College
High School Diploma -
St. Andrew's School
References
- Brandon Williams-
(587) 723-0613
- Martin Bauershmidt-
(780) 779-3715
- Renee MacAulay-
(780) 779-3714
- Ken McNair-
(780) 690-6007