Angel Hernandez

• Managed daily operations encompassing scheduling, invoicing, and team coordination for increased efficiency.
• Cultivated vendor relationships and controlled inventory to maintain product availability.
• Led sales efforts by conducting consultations and closing high-value deals as Sales Representative.
• Executed precise installation of custom window treatments to ensure optimal fit.
• Provided outstanding customer service with thorough post-installation follow-up.
• Created engaging showroom displays that showcased featured products and boosted sales conversions.
• Instructed staff on sales strategies, product knowledge, and customer engagement methods.
• Facilitated communication between clients, vendors, and departments to enhance service delivery.

• Executed staging of showrooms in Las Vegas and Los Angeles for events and client meetings.
• Tracked inventory and monitored new products to maintain optimal stock levels.
• Oversaw internet sales strategies to enhance market reach and drive revenue growth.
• Analyzed sales reports to develop and implement performance-boosting strategies.
• Coordinated scheduling, staffing, and daily workflows to optimize operations.
• Ensured compliance with company policies, promotional campaigns, and visual merchandising standards.
• Resolved escalated customer concerns to uphold a positive shopping experience.
• Managed administrative tasks such as correspondence, appointment scheduling, and document preparation for client meetings.

Directed daily operations for the hardware department while managing a sales team of associates, consistently achieving and exceeding sales goals.

Increased department revenue by implementing upselling, cross-selling, and targeted promotional strategies.

Trained, coached, and motivated staff on product knowledge, customer engagement, and closing techniques to boost performance and customer satisfaction.

Oversaw merchandising, inventory control, and vendor relations, improving stock accuracy and reducing shrinkage.

Analyzed sales reports and customer trends to drive strategic decision-making and enhance conversion rates.

Delivered exceptional customer service by resolving escalations, ensuring a positive shopping experience, and building long-term customer loyalty.

Collaborated with corporate leadership on seasonal campaigns and storewide initiatives to maximize sales opportunities.

• Managed daily office operations including scheduling, order processing, and customer communications.
• Provided in-depth product knowledge on blinds, shutters, and shades to help customers select the best window covering solutions.
• Prepared accurate measurements, quotes, and invoices for residential and commercial projects as well as billing.
• Coordinated with manufacturers, suppliers, and installers to ensure timely delivery and professional installation.
• Managed customer concerns, processed payments, and handled warranty/service requests.
• Increased sales through consultative selling, upselling motorization and premium product options, and building long-term client relationships.
• Oversaw showroom displays and presentations to highlight product quality and features.
• Utilized CRM and accounting systems to track leads, manage projects, and support business growth.
• Provided excellent customer service, resolving inquiries quickly and ensuring high client satisfaction.