Angel Geronimo
It Tech, Data Analyst, Help Desk, Automotive Technitian
Pearblossom
Summary
Proven IT and management professional with a track record of enhancing customer satisfaction and streamlining service processes at Mercedes Benz Research & Development. Skilled in remote and network support, adept at incident management and fostering team collaboration. Increased customer loyalty through effective problem-solving and professional communication, demonstrating a strong blend of technical and interpersonal skills.
Overview
16
16
years of professional experience
Work History
Help Desk Technician, Data Analyst
AMS Fulfillment
01.2020 - 11.2023
- Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problemsolving.
- Provided basic end-user troubleshooting and desktop support.
- Collaborated with cross-functional teams for seamless integration of IT services throughout the company.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Handled customer inquiries and suggestions courteously and professionally.
Automotive Service Manager
Mercedes Benz Research & Development
01.2012 - 01.2020
- Reduced wait times for customers by optimizing scheduling and resource allocation within the service department.
- Established a culture of continuous improvement within the service department by regularly soliciting feedback from staff members regarding potential areas for process enhancement or cost reduction measures.
- Served as a liaison between customers and insurance companies when necessary to facilitate claim processing related to collision damage or other covered repair issues.
- Developed strong relationships with vendors, securing competitive pricing on parts and supplies for the repair facility.
- Increased customer satisfaction by implementing efficient service processes and streamlining communication between technicians and clients.
Shop Manager
Mercados Car Center INC
02.2008 - 01.2012
- Managed inventory control, cash control, and store opening and closing procedures.
- Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Created employee schedules to align coverage with forecasted demands.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Developed new promotional campaigns to attract new customers.
- Implemented visual merchandising techniques to attract customers and drive sales, leading to improved store performance.
Education
BBA - Automotive Technitian
UTI
Gardena 05.2001 -
High School Diploma -
OFL
Palmdale CA 05.2001 -
Skills
Remote Support
Network support
Software Installation
Ticket management
Data Backup and Recovery
Incident Management
Application support
IT Documentation
Data Processing
Issue Resolution
Data Security
Security Protocols
Technical Documentation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Help Desk Technician, Data Analyst
AMS Fulfillment
01.2020 - 11.2023
Automotive Service Manager
Mercedes Benz Research & Development
01.2012 - 01.2020
Shop Manager
Mercados Car Center INC
02.2008 - 01.2012
BBA - Automotive Technitian
UTI
05.2001 -
High School Diploma -
OFL
05.2001 -
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