Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Angel Francis

Scarborough,Canada

Summary

Accomplished administrative and patient support professional with over two years of experience in fast-paced healthcare environments. Proven track record of delivering responsive, empathetic, and respectful service while effectively managing high volumes of patient inquiries and complex scheduling needs. Adept at supporting emergency procedures and maintaining strict confidentiality, ensuring patient dignity, and compliance with healthcare regulations at all times. Recognized for exceptional communication skills, professionalism, and the ability to work independently and collaboratively across diverse shifts and teams. Highly proficient in fast and accurate typing, data entry, and electronic health record (EHR) management, contributing to streamlined operations and timely service delivery. Committed to enhancing patient experiences through efficient administrative support, and proactive problem-solving.

Overview

4
4
years of professional experience

Work History

Medical Office Administrator

Therapy One
North York, Canada
01.2024 - 05.2025
  • Delivered exceptional customer service while managing front desk operations, contributing to improved patient satisfaction and maintaining a respectful, professional environment aligned with hospital values.
  • Handled and prioritized 50+ daily inquiries via phone, email, and in-person, demonstrating strong multitasking abilities under pressure and reducing patient wait times significantly.
  • Maintained accurate and confidential patient records in accordance with privacy legislation, improving accessibility and data reliability across departments.
  • Streamlined insurance claim and administrative workflows, increasing processing efficiency by 20% and reducing turnaround times for patient services.
  • Demonstrated professionalism and reliability by consistently covering shifts during staff absences.

Customer Service Coordinator

EcoLeaf Hygiene and Laundry Solutions
Dubai, UAE
07.2021 - 05.2022
  • Acted as the main point of contact for over 100 clients in hospitality, healthcare, and foodservice sectors, ensuring timely responses to inquiries and resolving issues to maintain high customer satisfaction.
  • Coordinated communication between sales, finance, and supply chain teams to streamline order processing and improve overall operational efficiency.
  • Managed and tracked more than 150 purchase orders and contracts annually, working closely with suppliers and clients to ensure accuracy and minimize delays.
  • Maintained detailed records of customer interactions, orders, and contract status, ensuring data accuracy in the customer management system.
  • Provided regular reports on customer service performance, order processing times, and client feedback to management.

Education

PG Diploma - Marketing Corporate Accounts Management

Centennial College
Scarborough, Canada
08.2024

PG Diploma - Financial Planning

Centennial College
Scarborough, Canada
08.2023

Bachelors - Bachelor of Commerce

St. Pauls College
Kerala, India
05.2021

Skills

  • CPR and AED - Canadian Red Cross certified
  • Microsoft Office Suite (Word, Excel, Outlook)
  • Client relationship management

Timeline

Medical Office Administrator

Therapy One
01.2024 - 05.2025

Customer Service Coordinator

EcoLeaf Hygiene and Laundry Solutions
07.2021 - 05.2022

PG Diploma - Marketing Corporate Accounts Management

Centennial College

PG Diploma - Financial Planning

Centennial College

Bachelors - Bachelor of Commerce

St. Pauls College
Angel Francis