Angel Edosa
Toronto,Canada
Summary
Dedicated and observant Security Guard licensed in Ontario, offering over two years of experience in high-pressure customer service environments. Expertise in communication, problem-solving, and conflict resolution developed through roles in hospitality, food service, and retail. Proven ability to maintain composure under stress while enforcing regulations respectfully and ensuring a secure atmosphere. Proficient in conducting surveillance and managing access control to deter unauthorized entry, with a solid understanding of emergency response procedures for prompt action during incidents.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Security Officer
Nike Store
07.2023 - 01.2025
- Executed exceptional customer service while proactively identifying and mitigating security risks.
- Analyzed customer interactions to detect suspicious behavior and implemented appropriate store protocols.
- Handled cash accurately and ensured safety in daily operations
- Maintained a clean, organized, and secure environment
- Monitored store premises to ensure a safe environment for customers and staff.
- Conducted regular patrols to identify and mitigate security risks.
Security Gaurd
Dollarama
03.2018 - 07.2022
- Supervised team operations and ensured shift safety compliance
- Trained new employees in conflict resolution and POS operations
- Maintained vigilance during peak hours to mitigate risks and enhance operational safety.
- Monitored premises to prevent unauthorized access and ensure safety protocols.
- Conducted regular patrols to identify security risks and maintain a secure environment.
Education
High School -
Madonna Catholic Secondary School
Toronto, ON06.2019
Skills
- Situational Awareness & Risk Assessment
- Conflict Resolution & De-escalation
- Access Control & Customer Screening
- Verbal and Written Communication
- Detail-oriented
- Superior customer service
- Physical fitness
- Customer Service
- Team Collaboration
- Report writing
- Incident reporting
- General security
- Security guard license
Languages
English
Full Professional
Certification
- Ontario Security Guard License – Issued July 2025
- Smart Serve Certified
- Food Handler Certified
- Valid Ontario G Driver’s License
- Canadian Citizen with Clean Criminal Record
- Physically fit – able to stand for long shifts and lift up to 60 lbs
- Flexible availability (days, evenings, weekends, holidays)
Interests
- Exploring various forms of art, such as, and to nurture creativity and personal growth
- Learning new cooking techniques and expanding my culinary skills
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
Timeline
Security Officer
Nike Store
07.2023 - 01.2025
Security Gaurd
Dollarama
03.2018 - 07.2022
High School -
Madonna Catholic Secondary School