Angel De Leon
Los Angeles
Summary
Detail-oriented Cybersecurity student who is currently enrolled online with hands-on experience in system administration, network configuration, virtualization, and customer-facing technical support. Strong foundation in Windows and macOS environments, enterprise routing and switching, and directory services. Proven ability to troubleshoot issues, document technical processes, and provide professional support in fast-paced environments. Seeking an IT Support Technician role to deliver reliable Level 1 support.
Overview
4
4
years of professional experience
Work History
Drug & General Merchandise/Markdown Coordinator
Ralphs
Los Angeles, CA
01.2024 - Current
- Provide high-volume customer support in a fast-paced retail environment
- Maintain organized inventory systems and ensure operational compliance
- Promoted to Markdown Coordinator, demonstrating reliability and attention to detail
- Handle physical inventory and equipment requiring regular lifting and transport
- Communicate clearly with diverse customers in both English and Spanish
Intern
Pirnia Law Group
Los Angeles, CA
05.2022 - 08.2022
- Processed and maintained sensitive documentation while coordinating across departments
- Ensured accuracy and compliance in official reporting forms
- Communicated with clients to resolve documentation issues efficiently
- Maintained organized digital and physical records
Education
High School Diploma -
Alliance Dr. Olga Mohan High School
Los AngelesBachelor of Science - Cyber Security
Grand Canyon University
Phoenix, AZ08-2027
Skills
- Operating Systems: Windows 10/11, Windows Server, macOS, Linux (basic administration), ChromeOS familiarity
- Systems & Networking: Active Directory, Group Policy Management, DHCP configuration, Enterprise Routing & Switching, Base Network Topology Design
- Virtualization: Virtual machine deployment and management (Windows & Linux environments)
- Security & Administration: Account management, audit policy configuration, common threat mitigation, honeypot implementation, security policy enforcement
- Software & Productivity Tools: Microsoft 365 (Word, Excel, Outlook), Google Workspace (Docs, Sheets, Drive), basic troubleshooting of peripherals and printers
- Other Skills: Technical documentation, hardware setup, inventory coordination, customer support, bilingual communication (English/Spanish)
Timeline
Drug & General Merchandise/Markdown Coordinator
Ralphs
01.2024 - Current
Intern
Pirnia Law Group
05.2022 - 08.2022
High School Diploma -
Alliance Dr. Olga Mohan High School
Bachelor of Science - Cyber Security
Grand Canyon University