Angel Cruz
Lynwood
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhancing customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
D&D Grinding
10.2022 - 06.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Education
Associate of Science - Electrician
Long Beach City College
Long Beach, CA12.2026
High School Diploma -
Marco Antonio Firebaugh High School
Lynwood, CA06.2023
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- 10 Key Touch
- Data Entry
- Call Center Operations
- Follow-up skills
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Customer Service Representative
D&D Grinding
10.2022 - 06.2023
Associate of Science - Electrician
Long Beach City College
High School Diploma -
Marco Antonio Firebaugh High School
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