Overview
Work History
Education
Skills
Languages
Timeline
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Angel Chavez

Canyon Country,CA

Overview

7
7
years of professional experience

Work History

Sales Associate

Macy's
11.2023 - 11.2024
  • Established personal connections with customers, exceeding customer service expectations
  • Communicated with customer support for clarity on questions that were not answered in the online FAQs
  • Built rapport with clients by providing quality customer service and problem solving
  • Recommended products by asking questions to identify customer needs and inspiring purchases
  • Offered options and solutions to customers to complete the sale
  • Maintained department recovery standards, including selling floor and fitting rooms
  • Delivered optimal merchandise execution presentation, ensured accurate merchandise pricing, and processed markdowns in a timely and accurate manner.

Customer Support Specialist

1lss Inc MagBak
10.2021 - 04.2023
  • Responding to customer emails pertaining to product questions/general inquiries/complaints
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Researched and analyzed current iPhone and Samsung models as new info needed to be acquired for current and future products being developed/made
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Generated and reported the companies financial data with each courier that was used to ship out our products (USPS and FedEx)
  • Became apart of the Marketing/Recruitment Team for Social Media
  • Brought over 100 content creators to promote our products
  • Became responsible for paying out each and every content creator who received a percentage of sales generated through their affiliate link or code

Warehouse Worker

Red Barn Feed & Pet
01.2018 - 04.2019
  • Organized and checked racks/shelves daily to acquire feed inventory for the day as well remove any damaged or expired feed
  • Assembled pallets for secure transportation of feed products to our main stores and customer houses
  • Restocked main store with our smaller feed product for customer purchases
  • Maintained floors, racks, hay bale area and storage room
  • Unloaded & loaded feed products from suppliers truck through the use of either fork lifts or pallet jacks
  • Loaded hay bales into customer trucks that came for pick-up
  • Consistently lifted hay bales weighing as much as 50 -100 pounds.

Education

Los Angeles Valley College
Van Nuys, CA

High School Diploma -

North Hollywood High School
North Hollywood, CA
06-2016

Skills

  • Mathematics
  • Collaborative team player
  • Organized and detailed
  • Interpersonal skills
  • Customer Service
  • Problem-Solving
  • Task prioritization
  • Quick to adjust

Languages

English
Spanish

Timeline

Sales Associate

Macy's
11.2023 - 11.2024

Customer Support Specialist

1lss Inc MagBak
10.2021 - 04.2023

Warehouse Worker

Red Barn Feed & Pet
01.2018 - 04.2019

Los Angeles Valley College

High School Diploma -

North Hollywood High School

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Angel Chavez