Angel Chavez
Canyon Country,CA
Overview
7
7
years of professional experience
Work History
Sales Associate
Macy's
11.2023 - 11.2024
- Established personal connections with customers, exceeding customer service expectations
- Communicated with customer support for clarity on questions that were not answered in the online FAQs
- Built rapport with clients by providing quality customer service and problem solving
- Recommended products by asking questions to identify customer needs and inspiring purchases
- Offered options and solutions to customers to complete the sale
- Maintained department recovery standards, including selling floor and fitting rooms
- Delivered optimal merchandise execution presentation, ensured accurate merchandise pricing, and processed markdowns in a timely and accurate manner.
Customer Support Specialist
1lss Inc MagBak
10.2021 - 04.2023
- Responding to customer emails pertaining to product questions/general inquiries/complaints
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Researched and analyzed current iPhone and Samsung models as new info needed to be acquired for current and future products being developed/made
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Generated and reported the companies financial data with each courier that was used to ship out our products (USPS and FedEx)
- Became apart of the Marketing/Recruitment Team for Social Media
- Brought over 100 content creators to promote our products
- Became responsible for paying out each and every content creator who received a percentage of sales generated through their affiliate link or code
Warehouse Worker
Red Barn Feed & Pet
01.2018 - 04.2019
- Organized and checked racks/shelves daily to acquire feed inventory for the day as well remove any damaged or expired feed
- Assembled pallets for secure transportation of feed products to our main stores and customer houses
- Restocked main store with our smaller feed product for customer purchases
- Maintained floors, racks, hay bale area and storage room
- Unloaded & loaded feed products from suppliers truck through the use of either fork lifts or pallet jacks
- Loaded hay bales into customer trucks that came for pick-up
- Consistently lifted hay bales weighing as much as 50 -100 pounds.
Education
Los Angeles Valley College
Van Nuys, CAHigh School Diploma -
North Hollywood High School
North Hollywood, CA06-2016
Skills
- Mathematics
- Collaborative team player
- Organized and detailed
- Interpersonal skills
- Customer Service
- Problem-Solving
- Task prioritization
- Quick to adjust
Languages
English
Spanish
Timeline
Sales Associate
Macy's
11.2023 - 11.2024
Customer Support Specialist
1lss Inc MagBak
10.2021 - 04.2023
Warehouse Worker
Red Barn Feed & Pet
01.2018 - 04.2019
Los Angeles Valley College
High School Diploma -
North Hollywood High School