Angel Castillo
Downey
Summary
Dedicated Clinical Health Navigator with a strong focus on patient education to improve understanding of diagnoses, treatment plans, and care options. Experienced in educating patients on health screenings, wellness strategies, risk reduction, and care plans to prevent disease progression. Collaborative team member committed to patient-centered care, reducing barriers to preventative healthcare access, and early intervention to support long-term health outcomes.
Overview
3
3
years of professional experience
Work History
Medical Assistant
Optum, UnitedHealth Group
Long Beach
01.2023 - Current
- Perform clinical tasks, including point-of-care testing, EKGs, injections, phlebotomy, and specimen collection.
- Manage medication reconciliation, prescription refills, and prior authorizations as directed by the healthcare provider.
- Provide patient education on medications, procedures, and preventative care.
- Maintain accurate, timely documentation in accordance with HIPAA, and organizational policies.
- Collaborate with nurses, providers, and administrative staff to support efficent clinic workflow.
- Coordinated referrals to specialists and maintained follow-up communications.
- Handled insurance verifications and processed patient information confidentially.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
Education
Associate of Applied Science - Medical Assistant
American Career College
CA12-2022
Associate of Arts - Business Administration
Cerritos College
Norwalk, California, CA08-2021
Skills
- EHR management
- Phlebotomy techniques
- Patient education
- Medication administration
- HIPAA compliance
- Clinical documentation
- Referral coordination
- Family education
- Companionship and emotional support
- Effective communication
- Attention to detail
Languages
English
Professional
Spanish
Professional
Timeline
Medical Assistant
Optum, UnitedHealth Group
01.2023 - Current
Associate of Applied Science - Medical Assistant
American Career College
Associate of Arts - Business Administration
Cerritos College