Angel Carrera
Los Angeles
Summary
Customer-focused professional with experience in security, front desk operations, and hospitality. Skilled in visitor management, access control, patrols, inventory tracking, and emergency response. Strong teamwork, communication, and multitasking abilities in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Lobby Ambassador
Securitas/Electronic Arts
Los Angeles
02.2025 - Current
- Serve as the first point of contact for visitors and employees, providing exceptional customer service and representing EA's office environment with professionalism.
- Manage visitor check-ins, pre-registration, and temporary badge issuance, ensuring smooth and secure access to the building.
- Monitor and control building access, operate turnstiles remotely, and conduct routine patrols to maintain a safe and secure office environment.
- Respond to employee inquiries regarding office protocols, facilities, and services, supporting a seamless workplace experience.
- Maintain accurate inventory of office and security supplies, including visitor badges, lanyards, and employee deliveries.
- Receive, organize, and track employee deliveries in the mailroom, ensuring timely and accurate distribution.
Post Commander
Securitas/Saban Community Clinic
Los Angeles
04.2025 - 02.2026
- Monitored security camera systems and maintained constant situational awareness to identify and respond to potential safety concerns.
- Removed disruptive individuals by effectively managing conflicts and applying de-escalation strategies.
- Navigated high-stress situations, addressing threats and disruptive behavior to uphold safety for staff, patients, and visitors.
- Provided crowd control and security support to clinic staff during peak service hours, enhancing overall operational safety.
- Managed controlled access for shower services, coordinating patient flow and maintaining order in high-traffic areas.
- Conducted regular patrols of clinic grounds and parking areas to enforce safety policies and prevent loitering or unauthorized activity.
- Opened the facility daily at 6:45 AM, disarming alarms and conducting initial security checks to ensure safe clinic operations.
Server Assistant
Tom's Watch Bar
Los Angeles
10.2024 - 02.2026
- Delivered food orders to tables in a timely and efficient manner, ensuring accuracy and presentation were in line with restaurant standards.
- Assist servers in taking and delivering food and beverages to tables, ensuring quick and accurate service.
- Maintained clean and organized dining area by resetting tables, refilling water glasses, and providing silverware, enhancing guest experience.
- Work closely with waitstaff, kitchen staff, and management to ensure smooth operation during peak hours.
- Resolved guest complaints by offering quick solutions or efficiently escalating issues to management, improving customer satisfaction.
- Worked efficiently in high-pressure environments while maintaining positive attitude and professionalism, contributing to team morale.
Rover Guard
Securitas
Los Angeles
02.2025 - 04.2025
- Conducted regular security patrols to monitor premises, identify potential risks, and maintain a safe environment.
- Provided rover security coverage by accepting and responding to available posts, ensuring continuous site protection and timely guard relief.
- Ensured timely arrival at assigned posts to facilitate seamless guard transitions and uphold uninterrupted security coverage.
- Performed access control duties, verifying credentials and managing entry for authorized personnel and visitors.
- Demonstrated adaptability to diverse sites and security protocols, reinforcing reliability and responsiveness as a rover guard.
- Provided professional client service by proactively addressing site needs and fostering positive client relationships.
Loss Prevention CSAII
Marshalls
Los Angeles
09.2023 - 07.2024
- Maintained visible presence at store entrance to deter theft and enhance shopper safety.
- Monitored customer behavior and identified potential theft indicators, communicating suspicious activity to the Loss Prevention team.
- Conducted merchandise audits to verify high-value items were properly protected with alarms or RFID security tags.
- Assisted Loss Prevention team by documenting apprehensions and ensuring accurate video evidence and procedural compliance.
- Recorded incidents with body camera equipment and produced detailed reports on theft activity and security events.
- Collaborated with store leadership and LP staff to support shrink reduction and asset protection efforts.
Team member
Poke me
Los Angeles
07.2022 - 06.2023
- Welcomed customers by greeting guests, answering questions, and assisting with menu selections to enhance their experience.
- Crafted customizable poke bowls in front of customers, ensuring accuracy, quality, and appealing presentation.
- Ensured all bowls met visual presentation standards and were 'picture-ready' for customers.
- Processed cash and credit card transactions accurately using a point-of-sale (POS) system.
- Restocked fish, toppings, and supplies at ingredient stations to support smooth service during peak hours.
- Opened and closed the store, including setting up stations, cleaning work areas, and securing the register.
Team Member
Shake Shack
Los Angeles
06.2021 - 01.2022
- Prepared and cooked menu items, including fries, chicken, and patties, following company procedures to deliver consistent quality.
- Operated fry station in high-volume, fast-paced kitchen, ensuring timely production and adherence to quality standards.
- Collaborated with team members to maintain smooth workflow during peak hours.
- Demonstrated strong time management and multitasking skills in a high-pressure environment.
- Maintained proper food safety and sanitation practices, ensuring a clean and organized work area.
- Restocked ingredients and supplies efficiently to support continuous kitchen operations.
Education
High School -
Century City Value High School
Los Angeles, California06-2023
Skills
- Professional communication
- Conflict de-escalation
- Incident documentation
- Access Control
- Theft detection
- Point of sale systems
- Cash & Card Transaction Handling
- Food Preparation & Assembly
- Restaurant Service Support
- Site adaptability
- Consistent punctuality
References
Professional References Are Available Upon Request
Languages
Spanish
Professional
Timeline
Post Commander
Securitas/Saban Community Clinic
04.2025 - 02.2026
Lobby Ambassador
Securitas/Electronic Arts
02.2025 - Current
Rover Guard
Securitas
02.2025 - 04.2025
Server Assistant
Tom's Watch Bar
10.2024 - 02.2026
Loss Prevention CSAII
Marshalls
09.2023 - 07.2024
Team member
Poke me
07.2022 - 06.2023
Team Member
Shake Shack
06.2021 - 01.2022
High School -
Century City Value High School