Summary
Overview
Work History
Education
Skills
Websites
Volunteer Activity
Accomplishment Statements
Activities
Languages
Timeline
Generic
Angel Buenrostro

Angel Buenrostro

Los Gatos

Summary

As a dedicated and service-driven psychology graduate, I am seeking an entry-level position in law enforcement where I can make a meaningful impact on community safety and well-being. My academic background provides a strong understanding of human behavior, decision-making, and effective communication—critical tools for de-escalation, community engagement, and crisis response. Through roles in residential life, customer service, and outreach, I have developed key skills in problem-solving, empathy, and maintaining composure under pressure. I am highly motivated to complete academy training, uphold the values of integrity and public trust, and serve with professionalism as a police officer.

Overview

5
5
years of professional experience

Work History

Part-Time Educator

Lululemon
06.2024 - Current
  • Deliver world-class guest experiences by providing personalized service and expert product education.
  • Engage and connect with guests, ensuring seamless and efficient transactions across in-store and omnichannel services.
  • Maintain store organization, manage inventory, and support the luxury retail environment.
  • Collaborate with team members to create an inclusive, respectful, and productive environment.
  • Address guest feedback promptly, ensuring a positive and solution-focused experience.

Community Facilitator (Resident Assistant)

Santa Clara University Residence Life
09.2023 - 06.2024
  • Improved resident satisfaction by addressing concerns promptly and effectively.
  • Acted as liaison between residents and housing administration to advocate for needs of my residential community.
  • Ensured timely completion of administrative tasks, such as incident reports and room inventory forms.
  • Provided support to new students during orientation week, easing their transition into college life.
  • Upheld university policies within residence hall, enforcing rules consistently and fairly among all residents.
  • Promoted academic success by connecting residents with relevant campus resources and study groups.
  • Contributed positively to team dynamics among Resident Assistants by sharing ideas, offering support, and collaborating on projects or events when needed.
  • Maintained regular communication with dormitory staff regarding facility maintenance issues, leading to swift resolutions.
  • Monitored field trips and special events to maintain safety and increase attendee retention.

Front-Desk Receptionist & Customer Service Specialist

Cloudera Inc.
12.2021 - 07.2023
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Contributed to increased online reviews by consistently providing stellar customer service experiences at front desk reception area.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Managed high call volume while maintaining courteous and professional demeanor.
  • Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.

Pro-Shop Attendant

Stanford Golf Course
10.2020 - 08.2021
  • Assisted with event coordination, including tournament setup and logistics for smooth operations.
  • Trained new employees comprehensively on all aspects of Pro Shop operations, promoting high-quality service standards.
  • Managed cash register transactions accurately, ensuring proper handling of payments and receipts.
  • Demonstrated outstanding communication skills while resolving customer complaints or concerns professionally.
  • Utilized knowledge of golf rules and regulations to educate customers about various game aspects effectively.
  • Assisted in inventory management, ensuring accurate tracking of products and timely restocking of items.
  • Increased Pro Shop sales through effective merchandising strategies and engaging product demonstrations.
  • Coordinated closely with other departments to ensure seamless integration of services for guests throughout facility.

Education

Bachelor of Arts in Psychology -

Santa Clara University
06-2025

Skills

  • Reliable
  • Fast-Learner
  • Multi-Lingual English & Spanish
  • Microsoft Word
  • Excel
  • PowerPoint
  • Familiar with essential office equipment such as copier, scanner, and fax machine
  • Facilitation Techniques
  • Curriculum Development
  • Data Analysis
  • Advocacy
  • Group Dynamics
  • Problem-solving
  • Team collaboration
  • Relationship building

Volunteer Activity

  • Server at Redemption Church in San Jose - Greeted and assisted the churchgoers and staff on various tasks several days of the week. This included assisting in various outreach events throughout the community.
  • Freelance Community Services - Buying supplies and preparing food for the unhoused in downtown San Jose with my cousin, who is avidly involved in his community outreach program.
  • Arrupe Engagement-Sacred Heart Community Service Center-In the Clothes Closet and Food Pantry programs, students organize, distribute and assist customers. Helping the less fortunate in the community

Accomplishment Statements

  • I was entrusted to work in a highly secure corporate environment among high-level executives to whom I could assist on ad hoc projects.
  • Maintained logs and records of golf club member daily activity, ensuring that the course operated smoothly and efficiently
  • Motivated employees and assisted managers in facilitating communication between vendors and area supervisors

Activities

  • D-1 Rugby Player at Santa Clara University
  • Member of the LEAD Scholars program on campus for First-Generation college students
  • Member of the Latino Student Union program
  • Treasurer for Jiu-Jitsu Club on College Campus

Languages

English
Native or Bilingual
Spanish
Professional Working
Portuguese
Limited Working

Timeline

Part-Time Educator

Lululemon
06.2024 - Current

Community Facilitator (Resident Assistant)

Santa Clara University Residence Life
09.2023 - 06.2024

Front-Desk Receptionist & Customer Service Specialist

Cloudera Inc.
12.2021 - 07.2023

Pro-Shop Attendant

Stanford Golf Course
10.2020 - 08.2021

Bachelor of Arts in Psychology -

Santa Clara University
Angel Buenrostro