ANGEL BAMOKA MENGA
Toronto,Canada
Summary
Meticulous housekeeper with one year of experience in maintaining cleanliness and hygiene in private homes and commercial settings. Adept at thorough cleaning, sanitizing, and organizing to create a comfortable and inviting environment. Highly skilled in managing time and tasks effectively to complete daily cleaning routines promptly and efficiently. Excellent teamwork and communication abilities, collaborating effectively with other household staff, contractors, and homeowners to ensure a harmonious living environment. Bilingual in English and French languages.
Energetic and compassionate individual with excellent communication and teamwork skills. Possesses solid understanding of community support initiatives and event coordination. Aims to make meaningful difference through dedicated service and collaboration.
Offering positive attitude and strong interpersonal abilities, ready to learn and grow in collaborative environment. Brings foundational understanding of community service principles and ability to assist in event planning and execution. Ready to use and develop organizational and problem-solving skills in [Desired Position] role.
Overview
3
3
years of professional experience
Work History
Volunteer
Catholic School St Madelein
09.2021 - 09.2022
- Implemented feedback from readers and stakeholders, continuously refining content strategies to better serve audience needs.
- Maintained brand consistency by adhering to established style guides and editorial standards.
Customer Service Representative
Auberge Francophone
01.2020 - 01.2021
- Cleaned and maintained guest rooms, public areas, and common spaces including making beds, cleaning bathrooms, vacuuming, dusting, stocking bathrooms, disinfecting furniture, shampooing carpets and ensuring all areas were spotless and well-maintained
- Changed and replaced bed linens, towels, and other guest amenities as well as handle laundry services, including washing, folding, and ironing linens
- Inspected rooms after cleaning to ensure they meet the establishment's cleanliness and presentation standards
- Kept track of lost and found items, and ensured that any lost items were properly logged and returned to guests
- Collaborated with other members of the housekeeping staff to ensure that all tasks were completed efficiently and to the highest standards
- Answered customer questions and resolve any issues, ensuring that company policies and procedures were followed and customer service was the highest level possible
- Reported any issues or necessary repairs to the management promptly including issues with plumbing, electrical, or maintenance
- Performed other duties as assigned by manager
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
No Degree - MEDICAL OFFICE ASSISTANT
OXFORD COLLEGE OF ART ,BUSINESS
Toronto, ON02-2023
High School Diploma -
Toronto, ON01.2023
Basic Life Support (HCP) Certificate -
RED CROSS
Toronto, ON01.2023
Administrative Controls Certificate -
Public Health Ontario
Toronto, ON01.2023
Chain of Transmission and Risk Assessment Certificate -
Public Health Ontario
Toronto, ON01.2023
Control of the Environment Certificate -
Public Health Ontario
Toronto, ON01.2023
Control Occupational Heath and Safety Certificate -
Public Health Ontario
Toronto, ON01.2023
Skills
- Customer Service
- Cleaning and Maintenance
- Safety Procedures
- Time Management
- Collaboration
- Adaptability
- Organizational
- Multitasking
- Positive attitude
- Teamwork and collaboration
- Organized and efficient
- Problem-solving
- Attention to detail
Educationandprofessionaldevelopment
- High School Diploma, Toronto, ON, 2023
- Basic Life Support (HCP) Certificate, RED CROSS, Toronto, ON, 2023
- Administrative Controls Certificate, Public Health Ontario, Toronto, ON, 2023
- Chain of Transmission and Risk Assessment Certificate, Public Health Ontario, Toronto, ON, 2023
- Control of the Environment Certificate, Public Health Ontario, Toronto, ON, 2023
- Control Occupational Health and Safety Certificate, Public Health Ontario, Toronto, ON, 2023
Careertarget
HOUSEKEEPER
Languages
French
Native or Bilingual
English
Professional Working
Timeline
Volunteer
Catholic School St Madelein
09.2021 - 09.2022
Customer Service Representative
Auberge Francophone
01.2020 - 01.2021
High School Diploma -
Basic Life Support (HCP) Certificate -
RED CROSS
Administrative Controls Certificate -
Public Health Ontario
Chain of Transmission and Risk Assessment Certificate -
Public Health Ontario
Control of the Environment Certificate -
Public Health Ontario
Control Occupational Heath and Safety Certificate -
Public Health Ontario
No Degree - MEDICAL OFFICE ASSISTANT
OXFORD COLLEGE OF ART ,BUSINESS
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