Iam great at customer service with a strong focus on customer relations and operational efficiency. Proven track record in developing promotional strategies and training staff to enhance sales performance and customer satisfaction.
Overview
24
24
years of professional experience
Work History
Store Manager
Star Beauty Supply
Oakland, CA
03.2024 - Current
Directed daily operations to enhance store performance and customer satisfaction.
Implemented inventory management systems to optimize stock levels and reduce shrinkage.
Trained and mentored staff on product knowledge and customer service best practices.
Developed promotional strategies to increase sales and attract new customers.
Store Manager
Chris Beauty Supply
San Leandro, CA
01.2002 - 01.2018
Analyzed sales reports to identify trends and adjust merchandising strategies accordingly.
Fostered a positive work environment through effective team communication and conflict resolution.
Established operational procedures that improved workflow efficiency and reduced costs.
Led staff meetings to align team goals with overall business objectives and drive engagement.
Sales Support Specialist
AT&T
01.2010 - 01.2017
Managed customer inquiries and provided product information to enhance satisfaction and support sales initiatives.
Coordinated order processing and fulfillment, ensuring timely delivery of products to customers.
Developed training materials for new hires, improving onboarding efficiency and knowledge retention.
Assisted in resolving escalated customer issues, maintaining high service standards and client relationships.