Angel Alexander Guerrero
Richmond
Overview
9
9
years of professional experience
Work History
EMPLOYEE TRAINER
Sees Candies
01.2020 - Current
- Monitored employee performance before and after training to determine areas of improvement.
- Adapted content according to different types of learners.
- Organized workshops aimed at developing soft skills such as communication and problem solving.
Customer Service Manager
Target
07.2019 - 01.2020
- Utilized active listening techniques to gain an understanding of customer needs and resolve issues accordingly.
- Created positive relationships with customers by providing friendly, helpful service throughout all interactions.
- Used tactful diplomacy when handling difficult conversations with customers.
- Assisted customers in navigating websites or other digital platforms related to their purchase or inquiry.
CASHIER TEAM LEAD
Los Metates
02.2017 - 06.2019
- Developed strong customer service skills, with experience in resolving customer complaints efficiently and professionally.
- Answered store phone and wrote down customer requests for deliveries, large orders, or reservations.
- Resolved customer issues promptly by communicating effectively with customers to identify needs and solutions.
- Communicated regularly with store manager regarding inventory levels, customer inquiries, new product offerings, promotional campaigns.
Education
HIGH SCHOOL DIPLOMA - undefined
Richmond High school
Richmond, Ca06.2019
Skills
- Assisted in developing microlearning modules to enhance employee training Supported team members in utilizing microlearning tools effectively Contributed to the creation of engaging content for quick learning sessions
- Assisted in maintaining a safe work environment by identifying hazards and implementing safety protocols Supported team members in adhering to safety regulations and procedures Participated in safety training sessions to enhance workplace awareness
- Assisted in training new employees on company policies and procedures Supported team members in skill development through hands-on workshops Facilitated knowledge sharing sessions to enhance team collaboration
- Facilitated group discussions to enhance collaboration and communication among team members Supported team cohesion through organized activities and feedback sessions Assisted in resolving conflicts to maintain a positive group environment
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
EMPLOYEE TRAINER
Sees Candies
01.2020 - Current
Customer Service Manager
Target
07.2019 - 01.2020
CASHIER TEAM LEAD
Los Metates
02.2017 - 06.2019
HIGH SCHOOL DIPLOMA - undefined
Richmond High school