Angedeika Foote
Halifax,Canada
Summary
Professional with solid background in automotive repair and maintenance. Demonstrates strong problem-solving skills, technical expertise in diagnostics, and commitment to quality workmanship. Highly reliable team player, adaptable to changing needs, and focused on delivering results that exceed expectations. Skilled in engine repair, brake systems, and electrical troubleshooting. Recognized for effective collaboration and maintaining high standards in every task.
Knowledgeable Truck and Transport Mechanic with solid background in automotive maintenance and repair. Skilled in diagnosing complex mechanical issues and implementing effective solutions to ensure vehicle safety and performance. Demonstrated proficiency in using diagnostic tools and performing routine maintenance tasks like oil changes, brake repairs, and engine overhauls.
Overview
18
18
years of professional experience
Work History
Truck and Transport Mechanic
Coach Atlantic Maritime Bus
06.2025 - 08.2025
- Diagnose, repair and overhaul engines, transmissions, components, electrical and fuel systems, etc. for various powered and rolling equipment such as cars, trucks, and buses.
- Perform tune-ups, brake jobs and other preventative maintenance on cars, trucks, buses, and other powered rolling equipment, replace common parts and make adjustments.
- Repaired and replaced faulty components, contributing to enhanced vehicle reliability and longevity.
- Performed routine maintenance on fleet vehicles to ensure optimal performance and safety standards.
- Diagnosed mechanical issues in buses using advanced diagnostic tools and equipment.
- Analyzed service reports to identify recurring issues and recommend targeted improvements.
- Inspected and tested equipment to locate worn and damaged parts.
Service Manager
ATL Automotive Group of Companies
02.2023 - 05.2025
- Oversaw daily operations, ensuring exceptional customer service and satisfaction.
- Implemented process improvements to enhance vehicle maintenance efficiency.
- Managed team schedules, optimizing resource allocation for peak demand periods.
- Developed training programs for staff, fostering professional development and skill enhancement.
- Analyzed rental trends, adjusting inventory strategies to maximize profitability.
- Coordinated communication between departments to streamline operational workflows.
- Led initiatives to improve fleet management and reduce operational costs.
- Evaluated performance metrics, driving continuous improvement in service delivery standards.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Implemented strategies to increase customer service satisfaction ratings.
- Monitored service staff performance and provided feedback for improvement.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Negotiated with vendors to secure best prices for parts and supplies.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
- Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
- Coordinated with sales team to develop service packages that aligned with customer needs, driving additional revenue.
- Streamlined service delivery processes, reducing wait times for customers by implementing efficient scheduling systems.
- Pioneered sustainability initiative within service operations, reducing waste and promoting eco-friendly practices.
- Increased team productivity with introduction of new performance management system, focusing on individual strengths and areas for improvement.
- Fostered culture of continuous improvement, encouraging staff to suggest and implement process enhancements.
- Conducted comprehensive market analysis to identify emerging trends and adjust service offerings accordingly.
- Enhanced team morale and reduced staff turnover by establishing recognition program that highlighted outstanding employee contributions.
- Developed and maintained strong relationships with suppliers, ensuring timely delivery of parts and materials, which minimized service disruptions.
- Ensured compliance with safety regulations by regularly inspecting equipment and workspaces.
- Established proactive maintenance program for service equipment, reducing downtime and maintaining high service standards.
- Enhanced safety protocols for service operations, resulting in reduction in workplace accidents and ensuring compliance with regulatory standards.
- Reduced operational costs by negotiating better terms with suppliers and optimizing resource allocation.
- Optimized inventory management, reducing excess stock and improving parts availability for service tasks.
Customer Service Agent Supervisor
Collective Solution BPO
05.2022 - 02.2023
- Resolved customer inquiries through various communication channels, ensuring prompt and accurate responses.
- Collaborated with team members to enhance service delivery and customer satisfaction strategies.
- Utilized CRM software to track customer interactions and maintain comprehensive records of service requests.
- Analyzed feedback data to identify trends, recommending process improvements for enhanced service efficiency.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
- Addressed customer account discrepancies and concerns.
- Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
Regional Transport Department Supervisor
Guardsman Group of Company Ltd.
01.2021 - 07.2022
- Supervised daily operations, ensuring adherence to safety protocols and quality standards.
- Developed training programs to enhance team performance and operational efficiency.
- Implemented process improvements that reduced downtime and streamlined workflows.
- Led cross-functional teams in executing departmental initiatives and achieving strategic goals.
- Monitored inventory levels, coordinating with procurement for timely replenishment of supplies.
- Conducted performance evaluations, providing constructive feedback to foster employee development.
- Analyzed operational metrics to identify trends and drive continuous improvement efforts.
- Managed conflict resolution among staff, promoting a collaborative and productive work environment.
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Managed team of 9 employees, delegated tasks and held each employee accountable for completing assignments.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
- Built and designed large displays weekly to promote specific products.
- Assigned tasks and established work schedules to staff to cover operational needs.
- Implemented inventory management system to minimize waste, reduce costs, and maintain accurate stock levels.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Achieved consistent on-time completion of projects by effectively delegating tasks and setting clear expectations for team members.
- Promoted culture focused on encouraging staff to develop skills and abilities.
- Provided ongoing training opportunities to keep staff up-to-date on best practices in their respective roles, resulting in improved overall performance ratings across the board.
- Wrote out weekly schedules to maintain coverage levels for expected demands.
- Collaborated with other departments to improve interdepartmental communication, promoting a cohesive organizational culture focused on achieving common goals.
- Maintained clean, organized workspaces for optimal functionality and employee safety.
- Contributed to the development of departmental policies and procedures that increased effectiveness and efficiency across various functions.
- Enhanced department efficiency by streamlining processes and implementing new strategies.
- Promoted a culture of continuous improvement through frequent process reviews, open dialogue among team members about potential enhancements, and proactive implementation of changes.
Level B Technician
Stewart Industrial Limited
06.2018 - 09.2020
- Operated and maintained various industrial machinery to ensure optimal performance and safety standards.
- Conducted routine inspections and troubleshooting of equipment to minimize downtime and enhance productivity.
- Developed and documented standard operating procedures for equipment maintenance tasks.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Maintained meticulous records of maintenance activities, ensuring compliance with industry standards.
- Enhanced operational efficiency, automating repetitive technical tasks where possible.
Apprentice Mechanic
Jamaica Urban Transit Company Limited
05.2014 - 05.2018
- Diagnosed mechanical issues using diagnostic tools and equipment.
- Performed routine maintenance on buses to ensure operational efficiency.
- Assisted senior mechanics in complex repairs, enhancing technical skills.
- Conducted inspections and documented findings for regulatory compliance.
- Collaborated with team members to improve workflow and reduce downtime.
- Assisted senior mechanics with complex repairs, gaining hands-on experience and improving technical skills.
- Made basic repairs to cars and other vehicles, asking questions, and taking notes to increase personal knowledge.
- Took assessments to prove knowledge base and skills.
- Observed senior mechanics completing major repairs.
- Safely lifted cars to complete repairs.
- Test drove vehicles before and after repairs to determine functionality, necessary actions or completion statuses.
- Operated mechanic's tools and shop equipment safely to prevent damage.
- Utilized diagnostic tools effectively to pinpoint specific issues contributing to vehicle malfunctions or suboptimal performance levels quickly.
- Took advantage of opportunities to learn new systems and repair procedures.
- Cleared work areas of debris and organized supplies to maintain safety and appearance.
- Achieved faster turnaround times for major repairs with effective time-management strategies that prioritized urgent tasks without compromising quality.
- Kept personal appearance and all work areas neat and professional.
- Studied manuals and repair books to increase knowledge and mechanical understanding of vehicles.
Auto Mechanic
Avis Car Rental
11.2014 - 05.2014
Auto Mechanic
JAGAS Auto Clinic
01.2010 - 02.2012
Auto Mechanic
Auto Mechanic Jamaica Defence Force
01.2008 - 01.2010
Education
Truck and Transport Mechanic Red Seal -
NSCC
01.2025
Electric Motor Vehicle Repairs
Jamaica German Automotive School
01.2024
Project Management
University College of the Caribbean
01.2024
First Aid & Adult Cardiopulmonary Resuscitation (CPR)
Jamaica Red Cross
01.2023
Bar Tending Mixology
Culloden Vocational Training Centre (Heart Trust NTA)
01.2023
Handling Dangerous Goods and Hazardous Substance
Caribbean Maritime University
07.2020
Elementary First Aid
Caribbean Maritime University
06.2020
Associate Degree - Intermodal Transportation Mgmt.
Caribbean Maritime University
01.2020
Supervisor Management
University College of the Caribbean
04.2019
Customer Service (City & Guilds)
Caribbean Maritime University
02.2019
Protocol and Etiquette
Caribbean Maritime University (HEART TRUST NTA)
11.2018
Occupational Health and Safety
Caribbean Maritime University
10.2018
English Language
Portmore Community College
01.2018
NCTVET Motor Vehicle Repairs, NCTVET Engine Systems, Database Operation
Jamaican German Automotive School
01.2015
Social Studies (CSEC), Mathematics (City & Guilds)
Dunoon Technical High School
01.2009
Skills
- Excellent Organization Skills
- Strong Customer Relation and Interpersonal Skills
- Excellent Communication Skills
- Time Management
- Equipment Repair
- Troubleshooting & Analytics Skills
- Heavy Duty Mechanics
- Troubleshooting skills
- Maintenance and repairs
- Hand and power tools
- Fast Learner, Results Oriented
- Team Player, Flexible & Adaptive
- Even Planning
- Belt and hose replacements
- Auto and engine repair
- Brake systems
- Tire services
- Engine repair
- Workplace safety
- Fluid exchanges
- Vehicle test drives
- Vehicle inspections
- Suspension systems
- Filter replacements
- Documentation and reporting
- Customer service
- Inventory management
- Grease and lubricant application
- Work order management
- Safety management
Languages
English
Timeline
Truck and Transport Mechanic
Coach Atlantic Maritime Bus
06.2025 - 08.2025
Service Manager
ATL Automotive Group of Companies
02.2023 - 05.2025
Customer Service Agent Supervisor
Collective Solution BPO
05.2022 - 02.2023
Regional Transport Department Supervisor
Guardsman Group of Company Ltd.
01.2021 - 07.2022
Level B Technician
Stewart Industrial Limited
06.2018 - 09.2020
Auto Mechanic
Avis Car Rental
11.2014 - 05.2014
Apprentice Mechanic
Jamaica Urban Transit Company Limited
05.2014 - 05.2018
Auto Mechanic
JAGAS Auto Clinic
01.2010 - 02.2012
Auto Mechanic
Auto Mechanic Jamaica Defence Force
01.2008 - 01.2010
Electric Motor Vehicle Repairs
Jamaica German Automotive School
Project Management
University College of the Caribbean
First Aid & Adult Cardiopulmonary Resuscitation (CPR)
Jamaica Red Cross
Bar Tending Mixology
Culloden Vocational Training Centre (Heart Trust NTA)
Handling Dangerous Goods and Hazardous Substance
Caribbean Maritime University
Elementary First Aid
Caribbean Maritime University
Associate Degree - Intermodal Transportation Mgmt.
Caribbean Maritime University
Supervisor Management
University College of the Caribbean
Customer Service (City & Guilds)
Caribbean Maritime University
Protocol and Etiquette
Caribbean Maritime University (HEART TRUST NTA)
Occupational Health and Safety
Caribbean Maritime University
English Language
Portmore Community College
NCTVET Motor Vehicle Repairs, NCTVET Engine Systems, Database Operation
Jamaican German Automotive School
Social Studies (CSEC), Mathematics (City & Guilds)
Dunoon Technical High School
Truck and Transport Mechanic Red Seal -
NSCC
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