Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ange Umugwaneza

Surrey,BC

Summary

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Overview

6
6
years of professional experience

Work History

Receptionist/Administrative Assistant

Refrigerative Supply
VANCOUVER, BC
10.2023 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Receiving mails and distributions
  • Preparing outgoing mails with mail machine and prepare checks to the mail
  • office supplies orders.
  • Corresponded with clients through email, telephone, or postal mail.
  • Maintained confidentiality of information regarding clients and company.
  • Scheduled office meetings and client appointments for staff teams.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Preparing and sending invoices .
  • supporting Accounts receivable and payable department on daily basis.
  • Supporting finance department in Company's finance report , Consolidating and password protecting reports.

Front Desk Receptionist

Strive Living society
08.2023 - 10.2023
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Explained policies and procedures to visitors.
  • Completed basic bookkeeping and document filing.
  • Responded to inquiries and room requests made online, by phone and via email.
  • Scheduled appointments and maintained and updated appointment calendars.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Front Desk Receptionist

Delta Marriott Hotel
04.2023 - 08.2023
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Explained policies and procedures to visitors.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Responded to inquiries and room requests made online, by phone and via email.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.

Administrative Assistant

Africa New Life Ministries
10.2017 - 04.2023
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Inventoried and ordered supplies for office.
  • Scheduled appointments, meetings and events for management staff.
  • Responded effectively to sensitive inquiries or complaints.
  • Coordinated appointments, meetings and conferences.
  • Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
  • Prepared and prioritized calendars and correspondence.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.

Education

Certified in Emergency First Aid & CPR/AED Level C

Canadian RED CROSS
Vancouver, BC
05.2023

Bachelor of Science - Social Work And Administration

Mount Kenya University
Kigali, Rwanda
08.2019

Skills

  • Customer Service
  • Data Management
  • Friendly, Positive Attitude
  • Active Listening
  • Good Work Ethic
  • Planning & Organizing
  • Computer Skills
  • First Aid/CPR
  • Microsoft Office
  • Problem Resolution
  • Clerical Support
  • Office Management
  • Data Entry
  • Bookkeeping
  • Travel Coordination
  • Scheduling
  • Administrative Support
  • Office Administration

Languages

English
Full Professional
French
Limited

Timeline

Receptionist/Administrative Assistant

Refrigerative Supply
10.2023 - Current

Front Desk Receptionist

Strive Living society
08.2023 - 10.2023

Front Desk Receptionist

Delta Marriott Hotel
04.2023 - 08.2023

Administrative Assistant

Africa New Life Ministries
10.2017 - 04.2023

Certified in Emergency First Aid & CPR/AED Level C

Canadian RED CROSS

Bachelor of Science - Social Work And Administration

Mount Kenya University

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Ange Umugwaneza