Angaw Bahta
San Diego
Summary
Customer-focused professional with expertise in conflict resolution and effective communication. Skilled in delivering empathetic service that enhances customer satisfaction and loyalty. Collaborative team player, adaptable to changing demands, and dedicated to achieving organizational goals through proactive solutions.
Overview
10
10
years of professional experience
Work History
Uber Driver
Uber
San Diego, CA
11.2021 - Current
- Navigated city routes efficiently to maximize passenger satisfaction and minimize wait times.
- Communicated effectively with passengers to ensure a positive ride experience and address concerns.
- Adapted quickly to changing traffic patterns and road conditions to optimize travel time.
Customer Service Representative
AT&T
Missoula, MT
07.2017 - 09.2021
- Answered inbound calls from customers with AT&T products and assisted with billing, technical, general issues or questions regarding their service. Had to meet certain metrics and goals.
- Resolved customer inquiries efficiently through multiple communication channels, enhancing overall satisfaction.
- Managed account updates and billing inquiries, ensuring accuracy and prompt resolution of issues.
- Trained new staff on company policies and customer service protocols, fostering a collaborative team environment.
Senior Sales Representative
Global Equity Finance
San Diego, CA
05.2016 - 05.2017
- Executed outbound calls to customers regarding mortgage rates and loans, facilitating transfers to licensed Loan Officers for deal closure.
- Led sales initiatives, establishing strong client relationships and driving revenue growth.
- Analyzed market trends to identify new opportunities and optimize sales strategies.
- Mentored junior sales representatives, enhancing team performance and knowledge sharing.
Education
Diploma -
Patrick Henry High School
San Diego, CA06-2007
Skills
- Customer service
- Sales Techniques
- Customer engagement
- Problem-solving
- Time management
- Multitasking
- Teamwork and collaboration
- Willingness to help peers
- Dependable and reliable
Timeline
Uber Driver
Uber
11.2021 - Current
Customer Service Representative
AT&T
07.2017 - 09.2021
Senior Sales Representative
Global Equity Finance
05.2016 - 05.2017
Diploma -
Patrick Henry High School