Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Angad Bijan

Waterloo,QC

Summary

Successful Customer representative with almost 3 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Representative

Best Buy
07.2023 - 01.2024
  • Participated in ongoing professional development opportunities to stay current on best practices and industry trends.
  • Trained new employees on company policies and procedures, ensuring consistent delivery of high-quality customer support.
  • Assisted customers in navigating company website features, leading to increased online sales conversions.
  • Consistently met or exceeded performance metrics while maintaining a focus on delivering outstanding client care.
  • Collaborated with team members to create a positive work environment, resulting in higher employee retention rates.
  • Partnered with cross-functional teams, streamlining processes that resulted in better coordination between departments for seamless customer assistance.

Customer Representative

Punjab National Bank
01.2021 - 12.2023
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
  • Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
  • Implemented feedback from regular evaluations to improve personal performance and contribute positively to the team''s collective growth.
  • Embraced spotlight on customer service by creating courteous, friendly atmosphere for guests.
  • Processed customer cash deposits and withdrawals, cheques, transfers, bills and credit card payments, money orders, certified cheques and other related banking transaction.
  • · Learned the system software used by the company to be able to communicate effectively with incoming inquiries.

Education

Marketing Strategy - Marketing

Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON
12.2024

BBA - Commerce

Panjab University
India
05.2020

Skills

  • Quality Assurance
  • [Product or Service] support
  • Payment Processing
  • Language Fluency
  • Data Management
  • Team Development
  • Microsoft Office Suite
  • Project management abilities
  • Conflict Mediation
  • Customer Relationship Management (CRM)
  • Critical Thinking

Languages

English
Professional Working

Certification

  • Sales Manager Certificate
  • Customer relation expert

Timeline

Customer Representative

Best Buy
07.2023 - 01.2024

Customer Representative

Punjab National Bank
01.2021 - 12.2023

Marketing Strategy - Marketing

Conestoga College Institute of Technology And Advanced Learning

BBA - Commerce

Panjab University

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Angad Bijan