Anex Varghese

• Achieved high on-time delivery rates through careful route planning and time management skills.
• Enhanced customer satisfaction by ensuring timely and accurate deliveries.
• Reduced fuel costs by optimizing routes and driving techniques while adhering to company environmental policies.
• Guided client in creating strategies involving service, sales, marketing, channels, vendor and overall customer experience.
• Assisted in warehouse operations, including loading and unloading trucks, to expedite the delivery process.
• Handled cash transactions securely when required for payment-on-delivery orders, maintaining accuracy in financial records.
• Utilized GPS technology effectively for accurate navigation, minimizing delays due to wrong turns or missed addresses.
• Collaborated with sales teams to ensure smooth product transitions from order placement to final delivery.
• Maintained high safety standards with regular vehicle inspections and adherence to traffic regulations.
• Supported fellow team members during busy periods by assisting with additional deliveries when necessary.
• Provided excellent customer service during deliveries, answering questions about products and services as needed.
• Facilitated solution design trade-off conversations to evaluate potential design options and balance business value of customer experience against cost of development and ongoing maintenance.
• Communicated clearly with dispatchers regarding potential issues or delays affecting scheduled deliveries.
• Trained new delivery executives on company policies, procedures, and best practices for successful job performance.
• Ensured proper handling of fragile items during transport by following appropriate packing guidelines.
• Adhered strictly to company guidelines on personal appearance, vehicle cleanliness, and overall professionalism while representing the organization in public settings.
• Streamlined delivery processes for increased efficiency and reduced delivery times.
• Coordinated with team members for seamless handoffs of packages and efficient route planning.
• Created integrated program plan from individual project plans and used plan to rebalance work and manage variances across projects.
• Managed complex delivery for given clients and supervised book of business across multiple accounts.

• Conducted IT asset audits for optimal resource utilization.
• Diagnosed technical issues rapidly, facilitating swift resolutions.
• Expanded technical skills through professional development and industry trends.
• Collaborated with teams to resolve complex business-impacting problems.
• Implemented IT policies enhancing network security and data protection.
• Maintained user RMS list across platforms and access points.
• Boosted productivity by providing timely IT support and training.
• Reduced end-user downtime through proactive hardware and software maintenance.
• Identified system improvement opportunities based on help desk ticket analysis.
• Managed help desk tickets with attention to detail for timely resolution.
• Served as liaison between users and IT management for effective communication.

• Developed designs for print materials, brochures, banners, and signs.
• Created social media graphics that increased user engagement and visibility.
• Conceptualized designs for print materials and banners.
• Produced digital files for digital and traditional printing.
• Developed design concepts that enhanced brand identity and awareness.
• Selected typography, composition, layout, and color using design fundamentals.
• Enhanced client satisfaction with impactful graphic designs for marketing materials.
• Managed multiple projects to ensure timely delivery and quality standards.
• Designed unique logos for startups, establishing strong visual identities.
• Created event collateral that contributed to fundraising success.
• Presented mockups to customers and gathered feedback for adjustments.
• Finalized projects before rollout.
• Collaborated with teams for consistent branding across materials.
• Researched industry trends to stay updated on graphic design best practices.
• Produced product packaging designs that captured audience attention and boosted sales.
• Designed marketing materials to enhance brand visibility.

Assisted numerous customers daily, focusing on satisfaction.

• Resolved complaints effectively, yielding positive feedback.
• Maintained extensive product knowledge for accurate customer support.
• Answered calls quickly to minimize wait times.
• Achieved high customer satisfaction through empathy and effective problem-solving.
• Managed high call volume, reducing customer wait times substantially.
• Processed orders accurately for timely deliveries.
• Handled billing issues by following guidelines and resolving disputes.
• Trained new associates on policies, promoting a supportive environment.
• Developed client relationships through active listening and understanding needs.

• Fostered positive work environment through open communication, enhancing collaboration and morale.
• Collaborated across departments to resolve customer concerns, boosting service quality.
• Coached employees on daily tasks and complex issues.
• Resolved escalated customer issues swiftly, improving satisfaction.
• Maintained current knowledge of products to ensure effective team communication for support.
• Enhanced productivity through consistent coaching and performance evaluations.
• Displayed strong problem-solving skills in challenging customer scenarios while adhering to policies.
• Cultivated customer relationships to strengthen loyalty and satisfaction.
• Managed escalated calls diplomatically, achieving satisfactory resolutions for all parties.
• Streamlined workflows for improved efficiency in handling inquiries and complaints.
• Trained team members to provide professional service aligned with service models.