Anevay Luna
Los Angeles
Summary
Developed strong communication and problem-solving abilities in a fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Looking to leverage my current skills while actively developing new ones to enhance performance and customer satisfaction, and to meet and exceed expectations.
Prioritizes clear communication and alignment with company goals to enhance customer satisfaction and loyalty. Proven ability to quickly adapt to new environments and bring a positive attitude and commitment. Ready to contribute to team success and achieve positive outcomes, driving customer engagement and overall company growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Intercambio LLC/ UHaul Neighborhood Dealership
01.2023 - Current
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Managed reservations efficiently, ensuring accurate scheduling and customer satisfaction.
- Maintained inventory records, tracking stock levels and ordering supplies as needed.
- Operated POS terminals for seamless transactions
Education
High School Diploma -
Early College Academy
Los Angeles, CA06-2024
Professional Baking
Los Angeles Trade Technical College
Los Angeles, CASkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Call center experience
- Microsoft Excel
- Appointment scheduling
- Microsoft PowerPoint
Certification
ServeSafe Certification
Timeline
Customer Service Representative
Intercambio LLC/ UHaul Neighborhood Dealership
01.2023 - Current
High School Diploma -
Early College Academy
Professional Baking
Los Angeles Trade Technical College
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