Aneth Sevilla
33 Coupal St. Apt. 2 Vanier,ON
Summary
To build career in a growing organization, where I can get the opportunities to prove my abilities by accepting challenges.
Experienced with coordinating sales operations and supporting sales teams with administrative tasks. Utilizes CRM tools to manage customer data and improve sales processes. Knowledge of team collaboration and customer relationship management.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Sales Support Specialist
Dubor Asia Ltd.
04.2018 - 02.2024
- Assisted customers’ inquiries by means of providing them the shipment details, product descriptions, documentation and other concerns regarding their shipment
- Supported handling several customers service at a time via calls, emails (outlook)
- Managing all of company's interactions with current and potential customers, organizing orders and documents thru CRM
- Processed orders and direct communication with the logistics department
- With background knowledge on the shipment industry (incoterms)
- With background understanding on Quickbooks
- With basic accounting task understanding
- Enhanced team productivity through effective delegation of tasks related to design, engineering, marketing, sales support.
- Prepared and presented sales reports and customer profiles to upper management.
- Mentored junior team members on best practices in technical sales support, fostering a culture of continuous learning and professional development.
- Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.
WPS Operator (Wages Protection System)
Al Fuad Exchange
09.2016 - 01.2018
- Reiterated commitment to protect workers’ wages
- Provided innovative solutions that help employers safeguard their own interests and reduce the time and effort needed to pay workers' wages
- Took serious steps to improve job security in order to strengthen work relationships in the UAE and safeguard the rights of all parties concerned;
- Accurately documented all operational data, ensuring up-to-date records for review and analysis.
- Ingrained transparency and competitiveness
- Ensured that the UAE Ministry of Labour is regularly and constantly updated on wages data in the private sector in order to guarantee that employers fulfill their salary obligations
- Took protective and proactive measures to reduce labor disputes pertaining to wages
- Responsible for making the Salary Information File. This file contains the salary of the employees which needs to be sent by the companies to distribute the salary to the employees
- Maintained strict confidentiality of all payroll information and records.
- Collaborated with human resources, adcounting and other departments to confirm payroll accuracy.
Accounts Executive - Wester Union
Al Fuad Exhange
09.2014 - 08.2016
- In-charged of Western Union Settlement report between the company and its sub-agents
- Assisted the Department Supervisor in overseeing and ensuring events and functions are organized and carried out accordingly
- Responsible of Western Union’s daily Inbound and Outbound transactions
- Received transactions date on daily basis and re-organized it for analysis as per the standard operating procedure
- In-charged of doing the amendment, refund, cancellation, renewal and asking the transaction status on the Western Union Call
- Branch direct contact person if the latter encountered problem regarding the transactions
- Increased client satisfaction by effectively managing accounts receivable and payable processes.
- Kept detailed records of daily activities through online customer database.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Informed customers of promotions to increase sales productivity and volume.
- Trained new employees on customer service, money handling and organizing strategies.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Front Line Associate
E-Business Services Inc
03.2012 - 08.2014
- Provided exceptional customer service by actively listening to customer concerns and offering appropriate solutions or alternatives where necessary.
- Fostered a positive and welcoming atmosphere for customers through friendly interactions and efficient service at the front line.
- Implemented promotional displays at the front line, increasing product visibility and driving sales growth.
- Balanced registers daily with minimal discrepancies, demonstrating strong financial accountability skills.
- Demonstrated strong attention to detail when processing transactions, reducing errors and ensuring accurate financial records for the store.
- Processed transactions quickly and accurately, ensuring customer needs were met promptly.
- Provided comprehensive support for both sender''s and receiver''s inquiries regarding money transfer services, ensuring clear communication throughout the process.
- Improved efficiency of money transfers by staying up-to-date on currency exchange rates and understanding regulatory requirements for international transactions.
- Maintained proper cash handling procedures to minimize discrepancies, ensuring the accuracy of all transactions processed.
Administrative Clerk
St. Uriel Leewel Corporation
06.2010 - 01.2012
- Maintained a professional office environment by ordering necessary supplies, managing inventory levels, and organizing workspaces.
- Arranged meetings and appointments and updated records to assist management.
- Managed daily mail distribution for both internal employees and external customers or clients.
- Assisted in budget preparation, gathered necessary documentation and performed initial analysis to support financial planning.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Education
Bachelor of Science - Information Technology
STI College
Angeles City Pampanga, Philippines04.2010
Skills
- Customer relationship management
- Sales strategy development
- Customer needs assessment
- CRM software proficiency
- Cross-selling techniques
- Processing payments
- Cash handling
- Multitasking
Certification
- CRM - Creatio Certified - Creatio [2021]
- Quickbooks Certified - Intuit [2020]
Languages
English
Full Professional
Filipino
Native or Bilingual
Professional Highlights
- 6 years of experience as an online Sales Support for Dubor Asia, USA, Germany and Australia
- 4 years of experience in the fields of Archives Clerk, Wages and Protection System, and Back Office Operation in Dubai
- Worked for 3 years as Front line Associate in Western Union
- Have a background knowledge about Central Bank UAE
Personal Information
- Age: 35
- Date of Birth: 04/10/89
- Marital Status: Married
Timeline
Sales Support Specialist
Dubor Asia Ltd.
04.2018 - 02.2024
WPS Operator (Wages Protection System)
Al Fuad Exchange
09.2016 - 01.2018
Accounts Executive - Wester Union
Al Fuad Exhange
09.2014 - 08.2016
Front Line Associate
E-Business Services Inc
03.2012 - 08.2014
Administrative Clerk
St. Uriel Leewel Corporation
06.2010 - 01.2012
Bachelor of Science - Information Technology
STI College
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