ANETA HEPNER KIELIAN
Montreal,QC
Summary
Service-oriented ,facilitating guest satisfaction in hospitality roles. Responds to guest requests and complaints with immediate information and resolutions.
Overview
23
23
years of professional experience
Work History
Estetitian
Self employed
Montreal
06.2022 - Current
- Provided facial treatments such as cleansing, exfoliation, extractions, and massage.
- Assisted in the development of customized skin care regimens for clients.
- Maintained cleanliness of treatment room and equipment between appointments.
- Demonstrated proper use of all products to ensure client satisfaction with results.
- Recommended additional treatments or products based on individual customer needs.
- Checked supplies inventory regularly to ensure adequate stock levels at all times.
- Kept detailed records of client visits, treatments performed, and product purchases.
Guest Relations Coordinator
Queen Sharm Hotel
Sharm El Sheikh
10.2018 - 11.2020
- Organized tours for visiting groups and individuals according to their preferences.
- Monitored guest feedback to determine areas of improvement in terms of customer service delivery.
- Answered phone calls from prospective customers seeking information about hotel services.
- Updated front desk's concierge book to maintain most relevant visitor information.
- Built and maintained productive relationships with employees.
- Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
- Greeted guests upon arrival and provided assistance with check-in procedures.
- Provided guests with information regarding local attractions, restaurants, and transportation services.
Corporate Travel Agent
American Express
Montreal, QC
08.2010 - 07.2013
- Meeting and exceeding customer expectation by providing the best possible travel and concierge service with premium value
- Providing quality service and accurate completion travel arrangements including air travel, hotel and car hire
- Ensuring service consistency and provides resolution in any related service issues
- Organized details and related paperwork for travelers.
Technical Support Agent
Air France
Montreal, QC
06.2001 - 06.2010
- Providing dedicated customer service for Air France Elite members: First, Business Class
- Promoting and selling Air France services and partners such as Accor Hotels, Hertz rental car
- Authorising commercial exceptions.
Education
DEP Aesthetic -
Inter Dec College
08.2018
DEP - Tourism Marketing And Development
Centre de Services scolaire M Bourgeoys
Montreal, QC06.2001
Bachelor of Arts - Certificat De Francais
Université Du Québec À Montréal (UQAM)
Montreal, QC07.1999
Skills
- Hospitality services
- Reservations
- Guest Services
- Fluent in English and French
- Customer Service
- Problem-solving skills
- Listening Skills
- Teamwork and Collaboration
- Friendly, Positive Attitude
- Interpersonal Communication
Affiliations
- Travel
- Healthy life style
Timeline
Estetitian
Self employed
06.2022 - Current
Guest Relations Coordinator
Queen Sharm Hotel
10.2018 - 11.2020
Corporate Travel Agent
American Express
08.2010 - 07.2013
Technical Support Agent
Air France
06.2001 - 06.2010
DEP Aesthetic -
Inter Dec College
DEP - Tourism Marketing And Development
Centre de Services scolaire M Bourgeoys
Bachelor of Arts - Certificat De Francais
Université Du Québec À Montréal (UQAM)
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