Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anesha Premraj

Mortgage Servicing Representative
Calgary,AB

Summary

Mortgage Servicing Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in the mortgage industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, learning and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

11
11
years of professional experience
8
8
years of post-secondary education

Work History

Mortgage Servicing Representative

MCAP/Paradigm Quest
09.2022 - Current
  • Proved successful working within tight deadlines and fast-paced environment.
  • Managed over 30 interactions per day including but not limited to emails, phone calls and live chats.
  • Evaluated loan requests and documents to verify accuracy and completeness.
  • Identified opportunities to cross-sell and upsell loan products to clients.
  • Established plans and payoffs for clients' loans, prioritizing control of overall costs.
  • Handled client inquiries and suggestions courteously and professionally.
  • Analyzed client service trends to discover areas of opportunity and provide feedback to management.
  • Streamlined internal processes for improved efficiency, reducing overall costs for the organization.
  • Assisted in training new hires and offered ongoing support to help them reach their full potential.
  • Optimized workflow processes, allowing for more efficient use of resources and reduced turnaround times on projects.

Bus Operator

Toronto Transit Commission
04.2021 - 09.2022
  • Attained and maintain Ontario CZ license in good standing.
  • Obeyed federal, provincial and local traffic laws and regulations to enable safe transportation outcomes for participants.
  • Inspecting buses before start of shift, obeying traffic laws, adhering to schedules despite conditions and ensuring that passengers pay correct fares for tickets or transfers.
  • Submit reports of mechanical issues and delays to designated departments and to answer any questions passengers may have about transit system.
  • Maintained full understanding of local roads and traffic patterns.
  • Planned routes and made proactive adjustments using GPS apps to account for traffic problems.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
  • Worked different route every day based on changing passenger locations and destinations.
  • Complied with personal grooming and conduct guidelines and regulations to promote high standard of professionalism.

Accounts Receivable Administrator

Abell Pest Control Inc.
05.2013 - 04.2021
  • Reconciled daily AR ledger and verified proper posting.
  • Verified discrepancies and resolved clients' billing issues.
  • Created and maintained rapport with existing customers to ensure timely payment, loyalty to company and service satisfaction.
  • Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments.
  • Responsible for monitoring and maintaining assigned accounts - Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.
  • Maintained records by imaging invoices, debits and credits.
  • Liaised with internal departments to address client inquiries to minimize risk of overdue accounts.
  • Performed detailed analysis and reconciliation and gathered documentation to identify root cause of outstanding AR.

Education

Bachelor of Arts - Media Studies

University of Guelph
Toronto, ON
09.2014 - 06.2018

Associate of Arts - Interactive Media Communication Design

Humber Institute of Technology And Advanced Learning
Toronto, ON
09.2014 - 06.2018

Skills

    Accurate recordkeeping

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Timeline

Mortgage Servicing Representative

MCAP/Paradigm Quest
09.2022 - Current

Bus Operator

Toronto Transit Commission
04.2021 - 09.2022

Bachelor of Arts - Media Studies

University of Guelph
09.2014 - 06.2018

Associate of Arts - Interactive Media Communication Design

Humber Institute of Technology And Advanced Learning
09.2014 - 06.2018

Accounts Receivable Administrator

Abell Pest Control Inc.
05.2013 - 04.2021
Anesha PremrajMortgage Servicing Representative