Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Anesha Andrew

Toronto,Canada

Summary

Experienced with client service coordination, managing client interactions to ensure satisfaction and streamline processes. Utilizes effective communication and problem-solving skills to enhance service delivery and operational efficiency. Knowledge of fostering team collaboration and client-focused solutions, ensuring adaptability to dynamic environments.

Overview

4
4
years of professional experience

Work History

Client Service Coordinator

Everest Home Healthcare
06.2021 - 07.2025
  • Managed a portfolio of 17 clients simultaneously, ensuring high levels of satisfaction and retention through effective communication and problem solving skills.
  • Implemented a new scheduling system that increased efficiency by 85%, resulting in improved coordination of client appointments and staff assignments.
  • Liaised between different departments to ensure cohesive business operations.
  • Delivered online support, troubleshot and handled escalation to elevate client experience.
  • Called clients to follow up on issues and obtain information to facilitate timely resolution.
  • Achieved department targets with strategic resource allocation and schedule management.
  • Drafted reports to inform senior decision makers and guide operational strategy.
  • Trained new Client Service Representative, sharing best practices in conflict resolution and effective communication.
  • Managed scheduling for healthcare personnel, optimizing resource allocation and client coverage.

Customer Service Representative

Buchanan Technologies
03.2021 - 05.2021
  • Achieved a 95% customer satisfaction rate through effective communication and problem solving skills.
  • Utilized CRM systems to track customer interactions and solutions provided.
  • Processed orders, forms, applications and requests efficiently.
  • Documented all customer interactions and transactions accurately for future reference.
  • Maintained up-to-date knowledge of product information to assist customers effectively.
  • Handled customer complaints, providing appropriate solutions and follow-ups within time limits.
  • Resolved customer inquiries via phone, email and live chat support.
  • Managed high volumes of inbound and outbound calls with emphasis on customer satisfaction.
  • Multitasked to resolve issues in real time, whilst giving customers full attention.
  • Recognized caller needs and recommended viable solutions.
  • Used open and closed questioning to obtain relevant information quickly.
  • Presented existing and prospective customers valuable information to aid decision-making.
  • Educated customers by explaining complex details in easy-to-understand terminology.
  • Collaborated with cross-functional teams to enhance customer service processes and improve satisfaction.

Education

College Diploma - Child and Youth Worker

George Brown College
Toronto, ON
08.2010

Skills

  • Effective communication
  • Analytical reasoning
  • Proficient in computer applications
  • Prioritization and scheduling
  • Strategic leadership
  • Ability to adjust to new challenges
  • Proficient in conflict management
  • Strong organizational skills
  • Proficient in MS Office applications
  • Building client rapport
  • Technical writing skills

Languages

English
Native or Bilingual

Timeline

Client Service Coordinator

Everest Home Healthcare
06.2021 - 07.2025

Customer Service Representative

Buchanan Technologies
03.2021 - 05.2021

College Diploma - Child and Youth Worker

George Brown College

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Anesha Andrew