ANERI MODI
Moncton,NB
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing customer satisfactory, maintaining relationships with customers. Offers skill with CRM systems paired with active listening and multitasking abilities.
Overview
5
5
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
RABBA FINE FOODS
05.2022 - 12.2023
- Assisting customers by providing product information and recommendations
- Operating cash registers accurately during transactions
- Ensuring shelves are stocked and maintaining store organization
- Addressing customer inquiries and resolving issues promptly
- Processing returns, exchanges, and refunds according to policies
- Maintaining store cleanliness and tidiness consistently
- Assisting in inventory management and restocking tasks
- Informing customers about promotions and special offers
- Adhering strictly to store policies and safety guidelines
- Collaborating effectively with team members for seamless operations.
PHARMACY ADMINISTRATIVE
AAKASHDEEP CHEMIST
09.2018 - 12.2020
- Oversee daily pharmacy operations, including staff scheduling and workflow management
- Ensure compliance with laws, regulations, and industry standards
- Manage inventory levels, ordering, and proper storage of medications and supplies
- Provide excellent customer service, resolving inquiries and concerns promptly
- Train and supervise pharmacy staff while supporting their professional development
- Manage budgets and expenses to maintain financial guidelines
- Implement quality assurance programs for accurate and safe medication dispensing
- Maintain and optimize pharmacy systems and prescription processing software
- Collaborate with healthcare professionals for coordinated patient care
- Provide health-related information and promote wellness in the community
- Develop and implement emergency preparedness plans for the pharmacy.
Education
Graduate certification in Human Recourse management -
Niagara collage - Toronto
12.2023
Post Graduation certification in International Business management -
St. Lawrance - Alpha
04.2023
Master of Commerce -
The Maharaja Sayajirao Gaekwad university of Baroda, India
04.2018
Bachelor of commerce -
The Maharaja Sayajirao Gaekwad university of Baroda, India
03.2016
Skills
- Employee requirement/Retention strategies
- Intuitive communication
- Conflict resolution
- Microsoft office
- Organizational skills
- Data analysis
- Google suites
- Training and development
- Benefits and compensation
- Talent management
- Pre-employment background check
- Employee engagement
- HRIS, ATS and resume database
- Strong communication skills
- Project management support
- Problem-solving skills
- Team collaboration
Languages
English
Professional
Hindi
Native/ Bilingual
Gujarati
Native/ Bilingual
Timeline
CUSTOMER SERVICE REPRESENTATIVE
RABBA FINE FOODS
05.2022 - 12.2023
PHARMACY ADMINISTRATIVE
AAKASHDEEP CHEMIST
09.2018 - 12.2020
Graduate certification in Human Recourse management -
Niagara collage - Toronto
Post Graduation certification in International Business management -
St. Lawrance - Alpha
Master of Commerce -
The Maharaja Sayajirao Gaekwad university of Baroda, India
Bachelor of commerce -
The Maharaja Sayajirao Gaekwad university of Baroda, India
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