Anene Chiamaka Augusta Ihemjilika
Hamilton,ON
Summary
Dynamic professional with a proven track record at Nestle, excelling in client relationship building and key account management. Leveraged interpersonal and effective communication skills to enhance business development, achieving significant client retention rates. Expert in data-driven decision making, ensuring adaptability and flexibility in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Key Account Manager
Nestle
01.2020 - 05.2024
- Built and maintained strong client relationships to drive business growth.
- Strengthened client relationships through regular communication and effective problemsolving.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
Territory Manager
Nestle
02.2019 - 05.2020
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Nutrition Advisor
Nestle
01.2018 - 01.2019
- Educated clients on the importance of proper nutrition, leading to positive changes in dietary habits and increased knowledge about food choices.
- Increased client retention rates by building strong relationships through effective communication and empathy during consultations.
- Managed multiple nutritional educational groups to increase client nutrition knowledge.
Quality Control Inspector
Exclusive Cakes
10.2016 - 07.2017
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Performed visual inspections and non-destructive tests where appropriate.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
Customer Service Specialist
Klusters Nigeria PLC
03.2013 - 01.2015
- Handled escalated calls calmly, finding resolutions that satisfied the company's and the customer's needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
Post-Graduate Certificate - Supply Chain Management
Mohawk College of Applied Arts And Technology
Hamilton, None12-2024
Bachelor of Science - Food Science And Technology
Imo State University
Imo, Nigeria.03-2011
Skills
- Client relationship building
- Business development
- Key account management
- Data-driven decision making
- Relationship building
- Interpersonal communication
- Effective communication
- Adaptability and flexibility
Languages
English
Full Professional
Timeline
Key Account Manager
Nestle
01.2020 - 05.2024
Territory Manager
Nestle
02.2019 - 05.2020
Nutrition Advisor
Nestle
01.2018 - 01.2019
Quality Control Inspector
Exclusive Cakes
10.2016 - 07.2017
Customer Service Specialist
Klusters Nigeria PLC
03.2013 - 01.2015
Post-Graduate Certificate - Supply Chain Management
Mohawk College of Applied Arts And Technology
Bachelor of Science - Food Science And Technology
Imo State University
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