Summary
Overview
Work History
Education
Skills
LNGG
Timeline
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Anel Jacobo

Soledad

Summary

Professional office support specialist with proven ability to streamline administrative processes and enhance team productivity. Adept at managing complex schedules, data entry, and office communications with precision and care. Strong focus on collaboration and adaptability, ensuring seamless operations even in changing environments. Known for reliability and unwavering commitment to achieving results.

Organized administrative professional with extensive experience in office support roles. Proven ability to manage office operations, streamline processes, and assist teams in achieving their goals. Team-oriented with strong commitment to delivering results and adapting to evolving needs, showcasing expertise in communication and time management.

Overview

11
11
years of professional experience

Work History

Office Technician (Typing)-Investigative Services

Salinas Valley State Prison
06.2024 - Current
  • Maintain constant communication with District Attorneys and secretaries regarding open cases and status. Perform consistent follow up on open criminal cases and court dates. Act as the liaison between records department and district attorney office and litigation department. Identify and implement effective alternatives to improve efficiency in workflows to meet hard deadlines and complete assignments on time. Reviewing information from a variety of custody/law enforcement departments and agencies for the determination of course of action. Using Microsoft Word, developed a tracking log to monitor status closed cases. Maintain confidentiality while working on projects or work related situations. Prepare institution-wide memos informing staff of case status with the District Attorney and letters for Coroner's Office. Read and summarize incident reports for the filing process of the District Attorney. Proof reading submitted reports to verify correct punctuation, grammar, spelling, and penal code references. Compile factual research from personnel involved in incidents to complete task and reports for Monterey County District Attorney. Formally present technical information for attorney's following up on cases. Keep track of DOJ drug test records. Assessing and prioritizing assignments accordingly. Maintaining and tracking accurate records for open and closed cases. As well as assisting with preparation of PREA cases and issuance of Transgender Access Cards.


Staff Services Analyst - Use of Force

Salinas Valley State Prison
05.2023 - 05.2024
  • Review and analyze many incident reports, 7219s, Temporary Holding Cell Logs and grievances alleging unnecessary/excessive UOF. Determined what type and the amount of times each staff member utilized force during the incident. Assure each staff member states the verbal order given, activate their personal alarm, announce a radio transmission. Assure staff member clearly articulate how and what type of UOF they utilized on an inmate. Each staff member utilizing force shall state the imminent threat. If I believe there is a discrepancy or staff did not thoroughly state something in their report, I will communicate with the SLMs of the incident and submit a clarification request and, if needed, inform the Warden/Chief Deputy Warden prior to the IERC meeting. I will complete a brief summary of the incident, the actions taken prior, during and after UOF and the IC, FLM and SLM reviews. I will ensure the appropriate Body Worn Camera footage is downloaded that I will be utilizing during the meeting and ensure they are set at the correct starting point and format. I will also have a note taking template for each incident report I will be presenting so I can take accurate notes and comments from committee members.
  • REASON FOR LEAVING: Released without cause from Limited Term Assignment

Office Technician (Typing)- Litigation

Salinas Valley State Prison
02.2023 - 05.2023
  • Answer phone calls relating to Attorney/Client visits or phone calls. Assuring attorneys, doctors, and investigators submit appropriate security clearance forms. Scheduling the phone call/visit on BPH office calendar for custody staff to facilitate. provide document requests from the Deputy Attorney General's office in a timely manner. prepare Request for representation for CDCR staff for any active civil lawsuits.
  • REASON FOR LEAVING: Out of Class opportunity

Office Technician (Typing)- Captain's Secretary

Salinas Valley State Prison
06.2020 - 05.2022
  • Task and lead small workgroups to complete assignments and projects in a stressful environment. Respond to ADA inquiries regarding work orders in living areas and contributing to complete ADA work orders by notifying, analyzing addressed issues, and follow up on status of requests to resolve. Operate Microsoft Word, Microsoft Outlook, Microsoft Excel software. Conduct training meetings for staff to introduce new policies and procedures. Track and document inmate appeal 602 documents in digital format on desktop computer. Prepare announcements for institutional notifications and send out to institutional staff via Microsoft Outlook program. Monitoring upcoming due dates to ensure deadlines are met and in compliance. Screen staff complaints. Log and Track incident packets. Organize and prioritize tasks for Facility Sergeant, Lieutenant, and Captain based on deadlines. Proof read department CDCR Form 602 (INMATE/PAROLEE APPEAL) and ensure they are in correct format and direct to appropriate staff. Submit work orders to plant ops staff. Submit/verify purchase orders in BIS SAP GUI. Allocate funding to appropriate dept. Contact to update and inform Associate Warden on status of current tasks. Maintain cooperative relations with others. Participate and contribute to the effectiveness of the facility staff to work as a team. Facilitate meetings informing upcoming deadlines, changes in appeal policies. Designing charts and graphs indicating inmate population increase and changes.
  • REASON FOR LEAVING: N/A

Office Assistant (General) - Mailroom

Correctional Training Facility
01.2016 - 06.2018
  • Receiving and sorting all outgoing and incoming institutional mail for both staff and inmates. Place postage for every piece of mail/package being processed out of the institution. Processing mail to the inmates to be located, read/searched, and placed in the correct housing mail bag. Items found in incoming mail for the inmates that are considered contraband are to be reported and documented in a CDCR Form 1819. Delivering Mail to the Central foyer as well as picking up the mail addressing to other departments and inmates. Locating and organizing Legal mail to addressed to the inmates for their own record. Overall ensuring that the mail addressed to the inmates in either letters or large envelopes, is free from any form of items deemed as a possible threat to inmates themselves, other inmates, custody staff and free-staff.
  • REASON FOR LEAVING: Promotion

Office Technician (Typing) - Accounting

Correctional Training Facility
02.2018 - 05.2018
  • Performing Office Technician (Typing) duties at CTF Accounting/Trust Office such as: Scheduling delivery and pick up for time sensitive accounting materials at Institutional Mailroom. Performed secretarial duties and directed phone incoming phone calls to appropriate department or Executive. Balancing and verifying inmate payroll for inmate job assignments in the institution. Organize issuing of meal tickets in each institutional department according to overtime records submitted by the department manager. Produce inmate statements from the TRACS recording software for State Record. Answering Multi-Purpose forms and CDCR 22 inquiries forms regarding inmate account balances(TRACS). Process medical and dental co-pays. Inventory and verify institutional debit cards. Sort and hand out check warrants on master paydays as well as overtime paydays.
  • REASON FOR LEAVING: Returned to permanent position at end Out of Class Training

Bank Teller

Corrections Federal Credit Union
10.2015 - 01.2016
  • Performed transactions such as cash withdrawals, cash/check deposits, cash transfers from account to account, opening/closing accounts, cash advances. Counting cash at the beginning of the day and counting cash at the end of the day to make sure cash balances.
  • REASON FOR LEAVING: Promotion

Sales Associate

Bath & Body Works
06.2014 - 09.2015
  • Promoted products to suit all demographics and gender which ranged from perfume, body lotions, and shower gels. Also branched out into home fragrances such as candles or wallflower plug-ins. Conducted Demos to customers with our lotions to try on their skin. Interviewed/surveyed customers on preferred products, collected data and presented to supervisor and team. Maintained enthusiasm and encouraged fellow team members to meet daily quotas. Organizing floor sets with Marketing staff with new signage and promos. Also performed transactions, returns, and exchanges. Along with selling came restocking the product which required going to the stockroom to pull what we were lacking on the sales floor or make a decision on what to substitute it with.
  • REASON FOR LEAVING: Better job opportunity else where

Education

AA/AS - Business Administration

Hartnell Community College
Salinas, CA
07.2021

Skills

  • Typing speed: 40 words per minute
  • Strong organizational skills
  • File organization
  • Multitasking efficiency
  • Data entry proficiency
  • Inventory monitoring
  • Document management
  • Document control

LNGG

Written fluency in Spanish

Timeline

Office Technician (Typing)-Investigative Services

Salinas Valley State Prison
06.2024 - Current

Staff Services Analyst - Use of Force

Salinas Valley State Prison
05.2023 - 05.2024

Office Technician (Typing)- Litigation

Salinas Valley State Prison
02.2023 - 05.2023

Office Technician (Typing)- Captain's Secretary

Salinas Valley State Prison
06.2020 - 05.2022

Office Technician (Typing) - Accounting

Correctional Training Facility
02.2018 - 05.2018

Office Assistant (General) - Mailroom

Correctional Training Facility
01.2016 - 06.2018

Bank Teller

Corrections Federal Credit Union
10.2015 - 01.2016

Sales Associate

Bath & Body Works
06.2014 - 09.2015

AA/AS - Business Administration

Hartnell Community College

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Anel Jacobo