Summary
Overview
Work History
Education
Skills
Certification
Awards Recognitions Volunteer Work
Timeline
Generic

Aneisha Green

Suisun City

Summary

Obtain a position, in which I am given the opportunity for professional growth and development. I would like to work in an environment where I can utilize my skills, education, experience.


Overview

5
5
years of professional experience
1
1
Certification

Work History

Senior Call Center Representative

Travis Credit Union
02.2019 - 05.2020
  • Identified opportunities to deepen the member relationship by promoting and educating members around new products and services based on the member contact reason
  • Managed product/service inquiries of a more complex nature, i.e
  • Certificates, Individual Retirement Accounts, etc
  • Used proven decision-making skills when handling exceptions to policies/procedures within assigned authority
  • Coach, mentor, or train less senior representatives, as needed

ACH/Image Specialist

Travis Credit Union
09.2016 - 01.2018
  • Processed, balanced, validated and approved check image transmissions received
  • Identified and escalated non-routine transactions and exceptions to minimize and eliminate potential fraud situations
  • Assisted with branch and departmental staff requests for member account adjustments, copies, and disputes
  • Remained compliant and current on applicable laws, regulations and governing rules such as the Uniform Commercial Codes and Federal and State Regulations

Call Center Representative

Travis Credit Union
07.2015 - 09.2016
  • Provided world-class customer support through all member support channels
  • Focused on first-contact-resolution and problem solving for account inquiries
  • Followed up on member inquiries that were not immediate
  • Properly identified, researched and resolved issues using multiple software applications

Education

GED -

Fairfield Adult School
09.2005

Degree in progress -

Solano Community College
02.2025

Skills

  • Leader
  • Goal-Oriented
  • Timekeeping
  • Workload prioritization
  • Invoice processing
  • Task delegation
  • Financial records and reporting
  • Verbal communication
  • Attention to detail
  • Efficient Typing Skills
  • Information gathering and analysis
  • Payment posting

Certification

  • Community Health Worker, North Bay Community Health Worker Training Program, 2023
  • Narcan Trained, North Bay Community Health Worker Training Program, 2023

Awards Recognitions Volunteer Work

  • Volunteered in cohort counseling program for BIPOC women with incarcerated loved ones, 2022
  • Volunteered at Group facilitations for the unhoused at local Church of God in Christ, 2011-current

Timeline

Senior Call Center Representative

Travis Credit Union
02.2019 - 05.2020

ACH/Image Specialist

Travis Credit Union
09.2016 - 01.2018

Call Center Representative

Travis Credit Union
07.2015 - 09.2016

Degree in progress -

Solano Community College

GED -

Fairfield Adult School

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Aneisha Green