Aneisha Green
Suisun City
Summary
Obtain a position, in which I am given the opportunity for professional growth and development. I would like to work in an environment where I can utilize my skills, education, experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Call Center Representative
Travis Credit Union
Vacaville, Ca
02.2019 - 05.2020
- Identified opportunities to deepen the member relationship by promoting and educating members around new products and services based on the member contact reason
- Managed product/service inquiries of a more complex nature, i.e
- Certificates, Individual Retirement Accounts, etc
- Used proven decision-making skills when handling exceptions to policies/procedures within assigned authority
- Coach, mentor, or train less senior representatives, as needed
ACH/Image Specialist
Travis Credit Union
Travis AFB, Ca
09.2016 - 01.2018
- Processed, balanced, validated and approved check image transmissions received
- Identified and escalated non-routine transactions and exceptions to minimize and eliminate potential fraud situations
- Assisted with branch and departmental staff requests for member account adjustments, copies, and disputes
- Remained compliant and current on applicable laws, regulations and governing rules such as the Uniform Commercial Codes and Federal and State Regulations
Call Center Representative
Travis Credit Union
Vacaville, Ca
07.2015 - 09.2016
- Provided world-class customer support through all member support channels
- Focused on first-contact-resolution and problem solving for account inquiries
- Followed up on member inquiries that were not immediate
- Properly identified, researched and resolved issues using multiple software applications
Education
GED -
Fairfield Adult School
09.2005
Degree in progress -
Solano Community College
02.2025
Skills
- Leader
- Goal-Oriented
- Timekeeping
- Workload prioritization
- Invoice processing
- Task delegation
- Financial records and reporting
- Verbal communication
- Attention to detail
- Efficient Typing Skills
- Information gathering and analysis
- Payment posting
Certification
- Community Health Worker, North Bay Community Health Worker Training Program, 2023
- Narcan Trained, North Bay Community Health Worker Training Program, 2023
Awards Recognitions Volunteer Work
- Volunteered in cohort counseling program for BIPOC women with incarcerated loved ones, 2022
- Volunteered at Group facilitations for the unhoused at local Church of God in Christ, 2011-current
Timeline
Senior Call Center Representative
Travis Credit Union
02.2019 - 05.2020
ACH/Image Specialist
Travis Credit Union
09.2016 - 01.2018
Call Center Representative
Travis Credit Union
07.2015 - 09.2016
Degree in progress -
Solano Community College
GED -
Fairfield Adult School