Aneeza Irfan
Milton,ON
Summary
Accomplished Salon Owner/Operator and Restaurant Manager with a proven track record of enhancing customer satisfaction and retention at Makeoverbyaneeza. Expert in staff management and customer service management, adept at implementing effective marketing strategies and negotiating with vendors. Demonstrates exceptional team leadership and goal setting, significantly increasing revenue while maintaining high-quality service standards.
Overview
8
8
years of professional experience
Work History
Salon Owner/Operator
Makeoverbyaneeza
Milton, ON
01.2018 - Current
- Enhanced client satisfaction by offering personalized hair and beauty services tailored to individual preferences.
- Increased customer retention through exceptional service and consistent follow-up communication.
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Implemented targeted marketing strategies that attracted new clients and increased overall revenue.
- Developed strong relationships with vendors, negotiating favorable pricing for salon products and supplies.
- Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
Restaurant Manager
Fritou Chicken
Mississauga, ON
09.2016 - 11.2020
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
Education
Diploma In Hairstyling - Beauty
Marca College of Hairstyling And Aesthetic
Mississauga, ON09.2015
Master Of Science - Psychology
University of Punjab
Lahore, Pakistan Skills
- Customer Service
- Scheduling
- Customer Service Management
- Goal Setting
- Team Leadership
- Staff training/development
- Upselling Services
- Employee Training
- Staff Management
Languages
English
Full Professional
Urdu
Full Professional
Hindi
Full Professional
Timeline
Salon Owner/Operator
Makeoverbyaneeza
01.2018 - Current
Restaurant Manager
Fritou Chicken
09.2016 - 11.2020
Diploma In Hairstyling - Beauty
Marca College of Hairstyling And Aesthetic
Master Of Science - Psychology
University of Punjab