Aneeta Johl
Vancouver,BC
Summary
Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
15
15
years of professional experience
Work History
Client Services Representative
WorkSafeBC
07.2022 - Current
- Initiated tele-claim process for injured workers; receiving claim related calls and personal enquires from workers, employers, medical professionals and more
- Delivered exceptional customer service by actively listening to concerns and promptly addressing them.
- Cross-trained in Mental Health
- Met customer call guidelines for service levels, handle time and productivity.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Assist injured workers and address their questions and concerns by providing information and ensuring that missing or conflicting information is collected and documented
- Build and maintain rapport with a variety of individuals
Office Administrator
Vancouver Coastal Health
08.2017 - 07.2022
- Supported head of Anesthesia with proactive correspondence management, document coordination and customer relations
- Organized and tracked credentialing needs for all physicians, fellows, residents and students
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions
- Scheduled Anesthesiologists, Fellows, and Residents
- Assisted with project management and handling
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Nursing Unit Assistant
Vancouver Coastal Health
11.2012 - 08.2017
- Performed monthly inventory and maintained office and medical supply counts
- Transcribed Physicians orders in a timely manner
- Accurately recorded and reported test results according to established procedures
- Managed and reviewed filing and office systems.
Travel Counselor
HRG North America
08.2009 - 11.2012
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations
- Responded to clients' questions, issues and complaints and found appropriate solutions when needed
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians and business executives
- Arranged travel accommodations for groups, couples, executives and special needs clients.
Education
Nursing Unit Assistant Diploma -
University of The Fraser Valley - Abbotsford, BC
11.2012
Travel Counselor Diploma -
University of Victoria - Victoria, BC
09.2009
High School Diploma -
Alberni District Secondary School - Port Alberni, BC
06.2006
Skills
- Meeting coordination
- Scheduling
- Customer Support
- Typing 55 words per minute
- Strategic planning
- Staff Management
- Office management
- Office procedures understanding
- Transcription of medical notes
- Understanding of medical ethics
- Registration management
- Understanding of medical terminology
- Workflow planning
- Managing patient records
- Transcription and dictation
- Policies and Procedures Adherence
- Trained on CSM/Five9
Timeline
Client Services Representative
WorkSafeBC
07.2022 - Current
Office Administrator
Vancouver Coastal Health
08.2017 - 07.2022
Nursing Unit Assistant
Vancouver Coastal Health
11.2012 - 08.2017
Travel Counselor
HRG North America
08.2009 - 11.2012
Nursing Unit Assistant Diploma -
University of The Fraser Valley - Abbotsford, BC
Travel Counselor Diploma -
University of Victoria - Victoria, BC
High School Diploma -
Alberni District Secondary School - Port Alberni, BC
Similar Profiles
Patricia (Peggy) GauleyPatricia (Peggy) Gauley
IT Analyst - Voice Communications at WorkSafeBCIT Analyst - Voice Communications at WorkSafeBC
Daniel Shane NormanDaniel Shane Norman
Occupational Safety Officer at WorkSafeBCOccupational Safety Officer at WorkSafeBC
Praanjal AroraPraanjal Arora
Classifications and Rate Modifications Co-op at WorkSafeBCClassifications and Rate Modifications Co-op at WorkSafeBC
TY COOKETY COOKE
Prevention Information Assistant at WorkSafeBCPrevention Information Assistant at WorkSafeBC
Paulia LokPaulia Lok
Senior Manager, Logistics at Oak + FortSenior Manager, Logistics at Oak + Fort