Summary
Work History
Education
Skills
Websites
Timeline
References
References
Overview
Cashier

Aneesha Peter

London,Ontario

Summary

An experienced insurance professional with proven success of over 5 years' experience in Claims Handling & Training - Quality and Customer Service. Ability to work under pressure with excellent process training & interpersonal skills. Relevant working experience in claims process with proven abilities in meeting expectations. Now looking forward to join an exciting organization in the position of Claims Analyst or Customer Service Manager.

Work History

Cashier

Walmart
London, ON
11.2022 - Current
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Answered questions about store policies and addressed customer concerns.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.

Customer Relationship Officer

Neogen Care Home Health
Trivandrum, India
03.2022 - 08.2022
  • Neogen is a US-based Home Health Care Company and Engaged in booking appointments for patients with clinicians from the southern part of California
  • Used Microsoft Excel, PowerPoint, and Word to maintain and organize patient details
  • Performed exceptionally in customer service with excellent communication skills and showed empathy to vulnerable customers and was awarded for the same
  • Top team player and formulated customer satisfaction.

Property/Motor Claims Expert

Allianz Service Pvt.Ltd
Trivandrum, India
06.2019 - 09.2021
  • Claim Handling (both Motor & Property) and resolving claim enquiries of all complexity ventured by offshore claims handling India Centre-Australia
  • Worked under FNOL team to gathered proper documentation and data to prepare claims for submission.
  • Reviewed coverage determinations, investigated and evaluated claims and negotiated settlements
  • Reviewed police reports, witness statements and physical property damage to determine extent of liability
  • Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions
  • Explained loss coverage, assisted policyholders with itemizing damages and coordinated alternative living arrangements
  • Arrange assessors to visit customer sites to evaluate fallen trees, leaking roofs and other issues to create accurate cost estimations
  • Uploaded documentation and reports to corporate database system using 'REGENT' to facilitate smooth claims processing
  • Identified suspicious losses, immediately contacting National Investigation Unit to conduct further investigations
  • Collected payments, processed receipts and informed policyholders of outstanding balances
  • Call Quality Audit for the entire claims team
  • Prepare detailed report on the entire team's performance for a month and create relevant action plans
  • Delivered exceptional customer service to clients by communicating information and actively listening to concerns

Education

MBA - Business Management

Fanshawe College
London, ON
04.2024

Bachelor of Arts - English Language And Literature

University of Kerala
Kerala , India
04.2019

Skills

  • Service Desk
  • Customer Service
  • Service Estimates
  • Service Promotions
  • Claims Processing and Evaluation
  • Reserves Adjustment
  • Property Damage Assessment
  • Settlement Negotiations
  • Liability Determination
  • Coverage Assessment
  • Claims History Analysis
  • Legal Documentation and Reporting
  • MS Office
  • Payment Processing
  • Coaching and Mentoring
  • Team Leadership
  • Team Training
  • Complex Problem Solving
  • Decision Making

Websites

Timeline

Cashier

Walmart
11.2022 - Current

Customer Relationship Officer

Neogen Care Home Health
03.2022 - 08.2022

Property/Motor Claims Expert

Allianz Service Pvt.Ltd
06.2019 - 09.2021

MBA - Business Management

Fanshawe College

Bachelor of Arts - English Language And Literature

University of Kerala

References

  • Michael Petrie - mpetrie@fanshawec.ca (Professor, Fanshawe College.)
  • Sethu Murali - sethu.murali1@allianz.com (Team Lead, Allianz Services.)

References

  • Michael Petrie - mpetrie@fanshawec.ca (Professor, Fanshawe College.)
  • Sethu Murali - sethu.murali1@allianz.com (Team Lead, Allianz Services.)

Overview

4
4
years of professional experience

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Aneesha Peter